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Imperial Range · 1 week ago

Parts & Service Technician

Corona, CA

Full-time

Onsite

Mid Level

$24/hr - $25/hr

3+ years exp

Imperial Range is a leading manufacturer of USA-made commercial cooking equipment. They are seeking a Parts & Service Technician to handle customer inquiries, manage orders, and provide technical assistance to ensure customer satisfaction.

CookingDelivery ServiceManufacturing

Responsibilities

Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers

Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders and tracking inventory

Answer phone calls, emails, and in-person inquiries from customers regarding parts, service and related issues

Provide accurate information about parts, services, pricing and availability

Take and process customer orders for parts and service

Assist customers with troubleshooting and resolving issues

Follow up with customers to ensure satisfaction and address any outstanding concerns

Provide technical assistance to onsite 3rd party technicians servicing Imperial equipment

Troubleshoot equipment with customers over the phone

Work with engineering on recurring issues found in the field

Familiarize yourself with the company’s product line, parts catalog, and service procedures

Assist in identifying and locating parts needed by customers

Communicate with the service network and other personnel to ensure smooth operations

Qualification

Customer servicePartsService knowledgeProblem-solvingTechnical trainingMicrosoft OfficeAnalytical skillsGrammarSpellingAppliance repair knowledgeCommunication skillsTeamworkAttention to detail