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Patient First · 8 hours ago

Patient Service Representative

Falls Church, VA

Part-time

Onsite

Entry Level

1+ years exp

Patient First is a healthcare organization seeking a Patient Service Representative. The role involves assisting patients with registration, handling billing inquiries, and providing excellent customer service while managing various clerical tasks.

Health CareMedicalPrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Assisting patients using the kiosk prior to registration

Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated

Respectfully handling Physician and Nurse requests in a timely manner

Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness

Verifying all patient demographic, health, pharmacy, and insurance information

Thoroughly answering billing and insurance questions and providing itemized billing statements as requested

Referring billing questions to the appropriate parties as needed

Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system

Discharging the patient and processing incurred charges

Completing all cash management duties to include counting and accounting for money collected at the end of the shift

Receiving, sending, and distributing correspondence as directed

Filing and scanning medical documents and office forms as directed

Completing assigned checklists and Policy Manager tasks within the assigned shift

Answering all incoming calls and distributing messages in a timely manner

Assisting with other assignments as directed

Demonstrating an efficient understanding of the electronic medical record system

Receiving, moving, and stocking ordered supplies

Cleaning the front office work area and other maintenance assignments as directed

Verifying daily reports are run at the end of the day

Attending staff meetings as directed

Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations)

Operating, using, and maintaining medical and office equipment as trained

Participating in maintenance assignments when necessary and as directed

Providing positive, warm, and friendly service in all interactions

Completing other duties as directed

Qualification

Electronic medical record systemClerical experienceBasic typing skillsMultitaskingCommunication skills

Required

Must be 18 years of age or older

Basic typing skills

High school graduate or equivalent

Ability to sit, stand, and walk for up to 7 hours at a time

Ability to lift up to 25 pounds

Excellent visual, verbal, written, and typed communication skills

Ability to prioritize and multitask

Willing to work at any center due to a staffing issue, center emergency, or reduction of work

Preferred

Minimum one year of clerical experience preferred

Company

Patient First

Glassdoor3.7

Patient First is a chain of patient care centers .

Founded in 1981

Glen Allen, Virginia, USA

1001-5000 employees

http://www.patientfirst.com

H1B Sponsorship

Patient First has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)