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Drybar · 11 hours ago

Drybar Assistant Manager

Scottsdale, AZ

Full-time

Onsite

Mid Level

$45K/yr - $45K/yr

Drybar is a leading brand specializing in blowouts with over 140 shops across the U.S. The Assistant Shop Manager is responsible for supporting daily shop operations, driving sales performance, coaching team members, ensuring policy compliance, and maintaining the Drybar culture.

E-CommerceInternetRetail

Responsibilities

Lead the client journey from check-in through check-out, ensuring Drybar standards are met every single time

Resolve escalated client concerns and provide consistent, policy-aligned service recovery

Coach Stylists and Bartenders in real time to maintain hospitality, pacing, and professionalism

Oversee daily staffing, floor flow, client assignments, and break schedules

Provide in-the-moment coaching, correction, and redirection to maintain expectations and standards

Conduct follow-up conversations and assist with performance documentation

Mentor team members and model strong, consistent leadership behavior

Support hiring, interviewing, and selection of our front desk staff AKA Bartenders

Train new Bartenders- including systems training, guest experience, and Drybar standards

Support skill development in areas such as guest communication, sales, add-ons, membership selling, and time management

Ensure all new hires understand handbook policies, non-negotiables, and shop procedures

Actively promote awareness of shop goals (Memberships, Add-Ons, SPC, Retail, Client Count)

Lead sales coaching conversations throughout the shift and maintain a motivating environment

Ensure all promotions are executed correctly and consistently communicated

Review daily/weekly performance metrics and partner with the Shop Manager to build improvement plans

Manage books in Booker, ensuring proper pacing, coverage, and client flow

Maintain adherence to all company policies, including timekeeping accuracy

Ensure shop cleanliness, readiness, and organization at all times

Ensure team follows safety practices, emergency procedures, and compliance regulations

Address or escalate incidents, injuries, or serious client concerns appropriately

Oversee daily supply checks and restocking

Assist with ordering inventory and supplies when requested or in the Shop Manager’s absence

Support monthly inventory counts to ensure accuracy and cost control

Maintain consistent back bar and station readiness

Assist with scheduling support, labor planning conversations, and shift coverage decisions

Support paperwork, reporting, documentation, and follow-up tasks delegated by the Shop Manager

Participate in leadership meetings and trainings

Assist with candidate screening, interviewing, and giving hiring feedback

Support new hire onboarding, orientation flow, and first-week success tasks

Lead by example and reinforce Drybar’s Heart & Soul values through daily actions

Support team morale by celebrating wins, recognizing strong performance, and promoting a positive shop environment

Serve as acting shop manager in the Shop Manager’s absence, when delegated

Perform other duties as assigned

Qualification

Client Experience ManagementSales CoachingLeadershipInventory ManagementTime ManagementTeam DevelopmentCommunication SkillsEmotional IntelligenceProblem Solving