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State of Arkansas · 8 hours ago

CUSTOMER SERVICE SPECIALIST

Little Rock, AR

Full-time

Onsite

New Grad, Entry Level

$39K/yr - $58K/yr

The State of Arkansas is dedicated to providing effective services to its citizens, and they are seeking a Customer Service Specialist. This role involves delivering exceptional customer service regarding state tax inquiries and child support services, assisting customers through various communication channels, and ensuring compliance with relevant policies and regulations.

EducationEmploymentGovernmentPublic RelationsRecreation

H1B Sponsor Likely

Responsibilities

Provide high-quality customer service by responding to taxpayer and customer inquiries, explaining tax laws, payment processes, child support services, and related issues

Assist customers with the completion of tax and other forms, tax filing procedures, and understanding their tax or child support obligations in a professional and courteous manner

Answer questions related to individual and business tax filings, tax payment processes, refunds, penalties, and other revenue-related topics

Help taxpayers resolve issues related to overdue payments, discrepancies, or other concerns by providing accurate information and guidance

Help child support customers with case issues by providing information and assisting with completing applications and forms

Gather information through interviews and contact to employers and other entities

Perform activities to locate parents’ address, employer, and income or other assets

Accurately record and document customer interactions, inquiries, and the steps taken to resolve issues in the department’s systems

Maintain up-to-date records of taxpayer and customer requests and follow up as necessary to ensure that all issues are addressed

Guide taxpayers through the process of filing taxes online, by mail, or in person

Educate taxpayers on the various tax filing methods and procedures to ensure compliance with state tax laws

Provide clear instructions for completing tax forms and submitting required documentation

Identify, investigate, and resolve customer service issues, including discrepancies, incorrect filings, payment issues, or other challenges

Work with the appropriate departments or units to escalate more complex cases or disputes for further resolution

Provide general administrative support within the revenue or child support office, including data entry, sorting mail, filing documents, organizing records, and other clerical duties

Assist in preparing and processing forms, applications, and payments

Accept and process payments for taxes, fees, fines, or other revenue and child support-related services

Provide receipts and ensure that all transactions are accurately recorded and processed according to state procedures

Qualification

Customer serviceTax policies knowledgeProblem-solvingCommunication skillsAttention to detailEmpathyInterpersonal skillsCritical thinkingIntegrity

Required

A high school diploma

Demonstrated ability to interact professionally and courteously with taxpayers and customers, ensuring positive experiences even in challenging or stressful situations

Strong interpersonal skills are essential for building rapport and trust with customers

Excellent verbal and written communication skills, including the ability to explain complex tax or child support regulations in a clear, concise, and understandable manner

Ability to actively listen to customers and respond empathetically to their concerns

Ability to assess situations, identify issues, and provide solutions or guidance

Strong critical thinking skills to resolve discrepancies, answer questions accurately, and troubleshoot taxpayer problems efficiently

Meticulous attention to detail in documenting taxpayer information, processing payments, and ensuring accuracy in all aspects of customer service and record-keeping

Ability to handle sensitive taxpayer information with discretion and adhere to confidentiality requirements

Demonstrated integrity in all customer service interactions

Company

State of Arkansas

Glassdoor3.5

State of Arkansas is a government organization that offers child support, business, employment, education, and recreational services.

Founded in 1836

Little Rock, Arkansas, USA

10001+ employees

https://portal.arkansas.gov/

H1B Sponsorship

State of Arkansas has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)