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Trustmark Bank · 10 hours ago

Collection Specialist II - Mortgage

Brandon, MS

Full-time

Onsite

Mid Level

3+ years exp

Trustmark Bank is focused on maintaining an effective collections effort on an assigned group of mortgage loans. The Collection Specialist II is responsible for conducting collection calls, negotiating payment terms, and assisting with difficult collection problems to minimize losses and maintain compliance with investor guidelines.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex mortgage loans. This position requires moderate supervision

Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection on system of record

Negotiating payment terms for delinquent accounts and accurately notating the loans following departmental procedures

Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, loss mitigation options

Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action

Skip tracing and other specialty queues as assigned

Qualification

Collection industry standardsConsumer credit lawsNegotiating payment termsLending process knowledgeCredit bureau informationAnalytical skillsJudgmentPC skillsCommunication skillsOrganizational skillsDecision-making skillsTeam player

Required

High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer mortgage or commercial products. Job related experience will be considered

Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt

General knowledge of the lending process from point of application to note documentation

General knowledge of credit bureau information and other sources of consumer reporting

Good communication and interpersonal skills

Strong organizational and analytical skills

Good judgment

Strong negotiating and decision-making skills

Strong PC skills

Team player and supporter

Company

Trustmark Bank

Trustmark is a financial services company providing banking and financial solutions through offices in Alabama, Florida, Georgia, Mississippi, Tennessee and Texas.

Founded in 1889

Jackson, Mississippi, USA

1001-5000 employees

https://www.trustmark.com/

H1B Sponsorship

Trustmark Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)

2020 (1)