Credit One Bank ยท 10 hours ago
Collections Representative - Internal
Las Vegas, NV
Full-time
Onsite
New Grad, Entry Level
0+ years expCredit One Bank is a data-driven financial services company based in Las Vegas, offering a spectrum of credit card products for people in all stages of financial life. The Collections Representative is responsible for collecting delinquent accounts, analyzing account status, and determining appropriate actions while adhering to company policies and applicable laws.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Assertively communicate the importance of resolving delinquency
Flexibility to work a wide variety of account types (i.e., NSF, Negative Day, and ANI)
Use experience and product knowledge to effectively overcome objections and resolve outstanding issues in a professional and controlled manner
Review and analyze the situation of each customer and recommend payment plans following company guidelines
Communicate the importance of maintaining credit and resolving delinquency
Adhere to all Fair Debt Collections Practices Act (FDCPA) guidelines
Perform other duties as assigned
Qualification
Required
High School diploma or equivalent required
Significant focus on team as well as individual achievement
Ability to establish and maintain a diplomatic approach to collections
Knowledge and proper presentation of all methods of payment to cure the account while promoting card utility
Demonstrated skill in negotiating and conflict resolution
Excellent verbal and written communication skills
Intermediate computer skills
Demonstrated ability to effectively educate cardholders towards proper management of their account
Ability to work in a fast-paced environment and multi-task
Preferred
6-18 months Collections experience preferred
Previous call center experience preferred
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
Company data provided by crunchbase