EXPRESS · 12 hours ago
Sales Associate Keyholder
Santa Rosa, CA
Full-time
Onsite
New Grad, Entry Level
$17.87/hr - $23.75/hr
0+ years expPHOENIX Retail, LLC operates the Express and Bonobos brands, focusing on modern and effortless style in apparel. The Part-Time Sales Associate Keyholder is responsible for providing an excellent in-store shopping experience, executing opening and closing procedures, and maintaining a clean and organized store environment.
ApparelE-CommerceFashionRetail
No H1B
Responsibilities
Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
Performs overrides at checkout as needed
Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
Follows company policies and procedures to ensure the safety of all our associates and customers
Assists with product launch changes according to the company SOP
Delivers on all aspects of the customer experience model
Processes transactions quickly and accurately, reducing the customer's wait time
Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate
Other essential functions may occur as directed by your supervisor
Qualification
Required
Education: High School or Equivalent
Years of Experience: 0-2 of relevant job experience - minimum 6 months
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Preferred
Previous retail experience preferred
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team
Benefits
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Paid sick leave
Public health emergency leave
Participate in the 401(k) and Roth 401(k) with Company match
Express merchandise discount
Participate in our Learn & Earn incentive program
Choose voluntary benefits through YouDecide
Company
EXPRESS
Express is a specialty apparel and accessory retailer offering both women and men's merchandise.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$164.84MKey Investors
WHP GlobalSycamore Ventures
2022-12-08Post Ipo Equity· $24.84M
2021-01-14Post Ipo Debt· $140M
2010-05-13IPO
Leadership Team
Stewart Glendinning
Chief Executive Officer
Joanie Rogan
EA to EVP/CMO ~ SVP Omni-channel Experience & Operations ~ SVP Creative ~ VP Brand Marketing
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