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SmartRent · 8 hours ago

Strategic Account Director

Phoenix, AZ

Contract

Hybrid

Lead/Staff, Director/Executive

3+ years exp

SmartRent is revolutionizing how people live and work with its end-to-end platform designed for the rental housing industry. The Strategic Account Director will serve as the primary account contact for strategic customers, managing daily requests, providing top-tier customer service, and expanding accounts through cross-selling additional products and services.

Information TechnologyProperty ManagementRental PropertySaaSSmart HomeSoftware

Responsibilities

Act as the client’s strategic partner. Hold quarterly business review calls with clients in your portfolio, ensuring they are effectively adopting SmartRent’s offerings

Effectively communicate action items and assign ownership responsibilities after client calls, ensuring the necessary internal teams complete tasks and clients are up-to-date on our process and progress

Evaluate customer portfolios and recommend additional products and services to increase the revenue contribution of strategic customers while ensuring retention and customer satisfaction

Manage Proposal Process through Contract delivery for new communities and additional services ensuring accuracy and timely execution

Document all communications in our CRM (Salesforce) so that our client records and other internal stakeholders can stay up-to-date

Maintain a deep understanding of SmartRent’s sales processes and CRM functionalities, including managing leads, accounts, contacts, opportunities, and contracts

Interpret requests, analyze results and provide support that aligns with customer contracts

Use internal tools to understand requests and make key changes that will meet the needs of all the customers and colleagues

Act as a cross-functional team liaison by identifying and tasking issues which require involvement from other internal stakeholders (i.e. sales and operations)

Coordinate with internal teams to ensure a timely and successful implementation of SmartRent’s products and services

Qualification

Account ManagementClient Relationship ManagementSalesforceCross-selling StrategiesAttention to DetailTeam PlayerCommunication SkillsPresentation SkillsWork EthicProblem Solving

Required

Minimum 3-5 years of experience in an Account Management role or a similar position with enterprise client relationship management experience

Strong client relationship management skills with the ability to handle a sizable portfolio of enterprise accounts and the ability to lead calls with corporate leaders (C-suite executives, VPs, Directors, etc.)

Experience in a role where success is measured on client retention/growth and being responsible for client retention; understanding of upselling/cross-selling strategies and the ability to influence client retention and revenue expansion opportunities

Experience documenting communications and other client information into a CRM software solution (preferably Salesforce)

Team player with proven ability to work collaboratively with cross-functional teams

Excellent written and verbal communication as well as presentation skills

Enthusiasm and patience to handle client challenges

Strong attention to detail and organization skills

An excellent work ethic with a sense of urgency