Apply on Employer Site

Community First Credit Union · 2 weeks ago

Member Experience MSR I - Contact Center

Jacksonville, FL, US

Full-time

Onsite

Entry Level

1+ years exp

Community First Credit Union is always on the lookout for talented people to join our team. They are now seeking Call Center Representatives to assist members and potential members with inquiries and transactions while cross-selling Credit Union services. The role involves handling member inquiries, maintaining information on services, and processing transactions accurately.

Finance

Senior Management

Responsibilities

Responsible for handling member inquiries, transactions, or directs calls to the proper department or personnel. This position maintains current information on Credit Union Services; communicates information to members and cross-sell Credit Union services at expected levels

Identify the financial needs of the member and recommend an appropriate credit union solution. In addition, this position must satisfy members financial needs by processing monetary transactions with accuracy

Qualification

Call Center experienceCross-sellingBusiness applications proficiencyVerbal communicationInterpersonal skills

Required

One year of call center experience

A high school degree or equivalent

Courtesy and tact are essential elements of the job

Call Center experience in a financial institution

Comfortable cross-selling credit union products and services

Strong verbal and communication skills coupled with excellent interpersonal skills

Proficient in the use of standard business applications in a Windows-based environment (i.e., MS Word, Excel)

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs

Must be capable of climbing / descending stairs in emergency situation

Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Must be able to work extended hours whenever required or requested by management

Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities

Must be capable of regular, reliable and timely attendance

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team

Must be able to read and carry out various written instructions and follow oral instructions

Must be able to speak clearly and deliver information in a logical and understandable sequence

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters

Company

Community First Credit Union

With over $2.8 billion in assets and 180,000+ members, Community First Credit Union invests in member and community relationships through smart checking account options, competitive loans, and excellent investment services.

Founded in 1935

Jacksonville, Florida, USA

201-500 employees