SAIC · 10 hours ago
Production Operations Systems Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$120K/yr - $160K/yr
8+ years expSAIC is searching for a Systems Engineer who performs high-level, day-to-day operational support of complex application cloud systems. The role involves detecting and resolving system outages, maintaining hardware, and ensuring compliance with security policies while providing excellent customer support.
Information TechnologySecurityService IndustrySoftware
No H1B
U.S. Citizen Only
Responsibilities
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
Accurately document problems in logging and discrepancy reporting tools
Work directly with the customer in most aspects of the day-to-day activities
Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses
Perform hands-on repair of equipment and maintenance/installation of computing infrastructure
Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc
Implement continuous improvement methodology through the use of IT systems or procedure
Maintain inventory of system assets
Ensure compliance with VA standards and security policies
Provide documentation, training, and additional duties as assigned
Qualification
Required
Bachelors and eight (8) or more years of experience with a degree in Computer Science, Information Technology, Systems Engineering, or a related field
Experience with AWS and/or Azure Cloud experience with S3, Step Functions, Batch Jobs, CloudWatch
Minimum 5 years SQL query and monitoring experience
Minimum of 5 years of experience in systems engineering or a related field, particularly in production environments
Proven track record of managing and maintaining large-scale production systems
Strong proficiency in Linux/Unix and Windows operating systems
Experience with system administration tasks including user management, permissions, and system monitoring
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management
Experience with automation tools like Ansible, Puppet, Chef, or SaltStack
Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such CloudFormation
Experience with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch
Ability to troubleshoot and optimize system performance and reliability
Understanding of network protocols, firewall configurations, and VPN setup
Experience with network monitoring and diagnostic tools
Knowledge of security best practices for production systems
Experience implementing security measures, conducting audits, and ensuring compliance with industry standards
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS
Experience with database performance tuning and backup/recovery processes
Experience with continuous integration/continuous deployment (CI/CD) pipelines
Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy
Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues
Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment
Strong attention to detail to ensure system stability and data integrity
Ability to quickly adapt to new technologies and processes
Willingness to be on-call for production system support as required
Strong documentation skills for maintaining system configurations, processes, and procedures
Ability to manage and contribute to multiple projects, ensuring timely completion and quality results
Ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations
US Citizenship with the ability to obtain and maintain a Public Trust clearance
Preferred
Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Robert Fecteau
IT Advisor to CEO
Prabu Natarajan
Chief Financial Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
Company data provided by crunchbase