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General Dynamics Information Technology · 7 hours ago

Help Desk Technician - TS/SCI w POLY

Annapolis Junction, MD

Full-time

Onsite

New Grad, Entry Level

$20.43/hr - $27.63/hr

0+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to U.S. government agencies. As a Help Desk Technician I, you will be responsible for installing, modifying, and repairing computer hardware and software, providing end-user troubleshooting, and maintaining current knowledge of relevant technology.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Provides end-user software and hardware troubleshooting

Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

Assists in the administration of e-mail, Microsoft office, etc

Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

Maintains current knowledge of relevant technology as assigned

Qualification

Help Desk SupportCustomer ServiceCommunicationRemote Access ToolsTroubleshootingComputer HardwareComputer SoftwareBasic Diagnostic TechniquesE-mail AdministrationMicrosoft Office

Required

Top Secret/SCI clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

Communication skills

Customer Service skills

Help Desk Support skills

0+ years of related experience

US Citizenship required

HS/GED education

Security+ CE or another 8570 Cert certification

PWS 9.1 cert certification

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees