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BrightStar Credit Union · 19 hours ago

Head Teller

Pembroke Pines, FL, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

BrightStar Credit Union is a dynamic company focused on serving its members' financial needs. The Head Teller will assist members by offering superior products and services while monitoring teller line operations and providing support to cash-handling associates.

BankingCredit CardsFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Accurately process all transactions related to the position. Provides all teller functions, including balancing the Night Drop, ATM, and ITM/TCD, while maintaining sufficient cash supplies

Train employees and monitor the daily activities of cash-handling associates

Identify the members' financial needs and suggest a product or service to meet them

Ensure that all cash handling associates consistently and promptly balance themselves and their accounts, with minimal outages

Inform management of critical issues concerning the teller line, the branch, and any other BSCU issues

Knows all BSCU products and services, policies, and procedures. Assists members in promoting products and services

Assists cash-handling associates in all out-of-balance situations as well as member issues

Collaborate with branch leaders to create branch schedules that include Saturdays, lunch breaks, and other scheduled breaks. Rotate assignments on opening and closing days, as well as Saturdays, as needed

Occasionally, this role will be required to assist and support other branch locations as needed to meet business requirements

Work on multiple projects and priorities simultaneously in a fast-paced environment

Maintain knowledge with B.S.A. Compliance training

Weekend hours may be required

Other job-related duties as assigned

Qualification

Head Teller experienceRegulationsProficient keyboarding skillsCash handlingInterpersonal skills

Required

Two to five years of similar or related Head Teller experience

High school education or GED or higher

A significant level of trust and diplomacy is required in addition to standard courtesy and tact

Proficient keyboarding skills and proficiency with calculators are required

Working knowledge of regulations of Credit Union products, i.e., Reg. E., Reg. CC., Reg. D, Truth in Savings Act, US Patriot Act, and other operational regulations

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures

Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act

The employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear

The employee is frequently required to walk and reach with hands and arms

The employee must occasionally stand, stoop, kneel, or crouch

The employee must often lift and move up to 10 pounds

Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus