Capgemini · 9 hours ago
Platform Solution Architect CSM Pre Sales
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
$160K/yr - $200K/yr
3+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking a Platform Solution Architect to own the end-to-end solution architecture across transition, run, and transformation phases within the ServiceNow portfolio, ensuring alignment with client SLAs and delivery excellence.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Own the end-to-end solution architecture across transition, run, and transformation phases within the ServiceNow portfolio
Lead the development of reusable, scalable solution components including proposal decks, effort models, and delivery frameworks
Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and alignment with client SLAs
Define and document testing strategies, customer responsibilities, and phased implementation plans
Integrate OCM and Run & Maintain packages into solution proposals to support long-term client success
Guide and mentor virtual teams, ensuring architectural consistency and delivery excellence across regions
Support commercial teams in drafting SoWs, SLAs, and reviewing service credits/penalties
Contribute to sales-to-delivery handovers, ensuring smooth transitions and aligned expectations
Qualification
Required
Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation
Ability to translate complex technical solutions into clear, value-driven narratives for both technical and business stakeholders
Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes
3+ years of hands-on experience in Service Integration, including design, transition, and operations
3+ years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis
Familiarity with other service management platforms (e.g., BMC Remedy, Kinetic Data)
Experience with Service Request Management, Service Catalog, and non-core ServiceNow modules (e.g., Service Portfolio, HRSD, Security Ops)
Exposure to Service Asset & Configuration Management (SACM) and Organizational Change Management (OCM)
Strong leadership and stakeholder management skills with the ability to influence across portfolio towers
Deep understanding of the vendor and partner ecosystem, including Capgemini-preferred tools and platforms
Experience in enterprise-level consulting, due diligence, and advisory for complex deals
Ability to cost solutions, identify risks, and align pricing with client expectations and market benchmarks
Familiarity with global delivery models, including offshore coordination and GDC collaboration
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2228)
2024 (3016)
2023 (3425)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
2025-12-30
2025-12-29
2025-12-29
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