REIC Rentals ยท 11 hours ago
Service Manager-Commercial HVAC
South Plainfield,NJ,US
Full-time
Onsite
Senior Level
$85K/yr - $100K/yr
5+ years expREIC Rentals is a trusted leader in specialty rental solutions across North America, and they are seeking a motivated Service Manager to lead their field and shop service operations in South Plainfield, NJ. The role involves overseeing technician assignments, ensuring equipment maintenance, and delivering exceptional customer service while promoting safety and operational efficiency.
AutomotiveRentalService Industry
Responsibilities
Lead, schedule, and coordinate daily service technician assignments to ensure efficient and timely deployment
Prepare and submit safety incident reports (including near-misses) within 24 hours and track corrective actions to closure
Lead monthly safety meetings/toolbox talks with technicians, documenting attendance, topics, and follow-ups
Manage the truck fleet and ensure monthly safety meetings and DOT inspections completed correctly
Serve as the first line of technical support for troubleshooting and equipment issues
Maintain a safe, organized, and fully functional shop environment
Ensure technicians are properly trained and follow all safety and quality procedures
Oversee fleet maintenance, service documentation, and work order completion using company systems
Manage work assignments to achieve operational goals, including on-time service and equipment readiness
Collaborate with the Technical Services Director to identify and resolve field equipment issues
Coach and mentor technicians to build technical skill, teamwork, and customer service excellence
Review, approve, and close service orders and purchase requisitions within authority limits
Promote adherence to company policies, cost controls, and performance metrics to support profitability
Ensure all deployed equipment meets operational standards ('green tagged') and is ready for service
Drive process improvement initiatives to enhance efficiency, safety, and service delivery
Represent the company with professionalism and provide exceptional customer experiences
Support cross-functional teams and travel as needed (domestic and international)
Qualification
Required
An experienced manager with professional experience in the equipment rental industry and/or commercial HVAC industry
A hands-on leader who enjoys solving problems and supporting a high-performing service team
Organized and proactive, with the ability to juggle multiple priorities in a fast-paced environment
Detail-oriented but adaptable - able to balance quality, deadlines, and customer satisfaction
Strong communicator with excellent interpersonal, written, and verbal skills
5+ years of technical or field service experience, including leadership or supervisory roles in HVAC and/or equipment rental industry
Strong mechanical aptitude and understanding of equipment maintenance and repair
Experienced running monthly safety meetings and DOT inspections
Proficient with Microsoft Office Suite and business systems (inventory, work order, or ERP tools)
Proven track record of coaching teams, driving results, and delivering excellent customer service
Valid driver's license (passport required for international travel)
Ability to lift up to 35 lbs and work in shop/field environments as needed
Preferred
Associate degree or technical certification preferred (or equivalent experience)
Benefits
Health, Vision, and Dental Benefits available for full-time employees & family members
401K with match
Paid life insurance
Generous paid time off
Company paid holidays
Company
REIC Rentals
REIC Rentals is a North American equipment partner providing general equipment and specialty equipment rentals for construction, industrial, energy, restoration, mechanical and homeowner projects.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2022-01-07
Company data provided by crunchbase