Sirva · 9 hours ago
Moving Operations Specialist (Hybrid-Ft. Wayne, IN)
Fort Wayne, IN, USA
Full-time
Hybrid
New Grad, Entry Level
$40K/yr - $50K/yrSirva is a leading global relocation management and moving services company, and they are seeking a Moving Operations Specialist to serve as the subject matter expert for relocation. The role involves managing customer service, ensuring compliance within the agent network, and providing recommendations to enhance quality and customer satisfaction.
ConsultingCustomer ServiceDelivery ServiceLocation Based ServicesProperty ManagementReal EstateTransportation
Responsibilities
Customer Service (both internal and external)
Manage escalations
Perform system audits to ensure agent network compliance
Manage cost controls and approvals of exceptions and 3rd party costs
Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
Work with other members of the team to ensure the best experience for our customers
Works with IT on system enhancements
Document all interaction with agents and Relocation
Qualification
Required
Associate's degree or business diploma required (or equivalent experience)
Exceptional customer service skills
Ability to multitask in a fast-paced environment
Attention to detail
Analytical and problem-solving skills
Outstanding communication skills
Self-motivated
Preferred
Domestic Household Goods background preferred
Benefits
Comprehensive benefits package that includes Medical
Dental
Vision
401(k)
FSA/HSA
Employer HSA Match
Life & Disability Insurance
Paid Time Off
Volunteer Time Off
ID Theft Protection Plan and more.
Company
Sirva
SIRVA provides mobility & relocation services to corporate customers, individual consumers, and military and government agencies worldwide.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-08-01Series Unknown
2018-05-23Acquired
2003-11-26IPO
Leadership Team
Jacob George
President, Asia and Middle East
Thomas Oberdorf
Retired
Recent News
2025-04-21
2025-04-14
Canada NewsWire
2025-02-22
Company data provided by crunchbase