NEOGOV · 7 hours ago
IT Support Technician
Thurston County – Olympia, WA
Full-time
Hybrid
Entry Level
$49K/yr - $65K/yr
2+ years expNEOGOV is committed to helping every Washington resident live, work, drive, and thrive. They are seeking an IT Support Technician to provide technical support for the Department of Licensing's DRIVES Production Support teams, ensuring customer satisfaction and effective service delivery across various licensing offices.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Support and complete approved security change requests, security tickets, and first-tier SQRs
Work with access coordinators and document progress within DOL ticketing system
Provide quality customer service to DOL staff and contractors via phone, email, and other communication routes
Follow DRIVES production support processes and escalate requests when necessary
Support lifecycle management of DRIVES Security and Help documentation following the support team standards
Train team, business users, and other internal DOL customers on submitting and processing requests
Qualification
Required
Two (2) years of experience in the following: Information technology related activities like troubleshooting, system use, and customer support extensively using software systems with hands-on experience to meet the business needs and issues reported
Two (2) years of experience in the following: Creating, supporting, or using documentation and records management
Two (2) years of experience in the following: Helping customers in a fast-paced work environment
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions
The ability to promote and support a respectful, equitable, and inclusive workplace for all employees
The ability to promote and support respectful, equitable, and inclusive delivery of services to customers
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Preferred
Any IT Certification such as Comp TIA A+ and CompTIA Network +
Any higher-level degree of education related to relevant IT fields such as Computer science, Information Technology, IT Security, or a related field
Experience with Washington State Government Information Services policies, rules, and standards
Work experience in the DRIVES application
Business Knowledge of: Prorate Fuel Tax, Drivers Licensing, Vehicle and Vessel Licensing
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase