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KBS - Kellermeyer Bergensons Services, LLC · 12 hours ago

Director, Strategic Account Management

Oceanside, CA

Full-time

Hybrid

Director/Executive

$130K/yr - $150K/yr

7+ years exp

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. The Director of Strategic Account Management will manage and lead a group of Strategic Account Managers to enhance customer engagement and retention for healthcare accounts while driving financial performance and strategic development of account plans.

HospitalityRetailRetail Technology

Growth Opportunities

Responsibilities

Demonstrate by example and guide the team in customer engagement, retention activities, and best practices

Lead the SAM group in the attainment of assigned sales quotas and expectations for profitability

Drive the team’s strategic development of customer account plans

Endure proactive, ongoing contact management programs are established with each echelon of the customer organization, including site, district, regional, and headquarters levels of the customer organization

Guide teams to work with and through the company SAM program leadership, field operations, customer service, finance, and sales teams to deliver service and growth

Drive the Quarterly Business Review (QBR) process with the team virtually and in person

Help lead the team in managing and directing information traffic between customer and company operations and other functional departments involved in rollout and account maintenance activities

Ensure customer notes and other information are maintained and updated in real-time in related CRM/ERM and other databases as needed (e.g., Salesforce); monitor information in systems for proper response and action

Review and analyze the weekly reports generated by the Customer Experience team, address and/or support any major concerns or issues in the trends

Proactively assess, clarify, and validate customer needs and related performance data on an ongoing basis, and communicate trends, opportunities, and progress

Drive accountabilities for all rollouts of new business with each assigned customer

Coordinate senior management involvement with the customer as appropriate

Recommend the development efforts that best address customer needs, supported by coordinated involvement of all necessary company personnel

Support the operations team as well as the customer support team in finding new vendors in areas or markets that struggle with vendor coverage

Oversee the program management of customer project work as needed, including site visits

Responsible for developing, implementing, and monitoring training programs related to healthcare accounts to ensure KBS service delivery supports patient safety, infection prevention expectations, and regulatory compliance while achieving financial goals and growth objectives

Strategic guidance in planning and executing environmental services (EVS) operations to ensure consistently high cleanliness and infection control standards

Develop and implement protocols and procedures for environmental services in accordance with OSHA regulations and industry best practices

Full compliance with Joint Commission standards and other local, state, and federal agencies

Full adherence to all safety and security policies and procedures

Partner closely with Healthcare Sales to support pursuits, proposals, pricing strategies, and solution development

Identify opportunities for growth, expansion, and new healthcare-related programs

Serve as a senior point of contact for major healthcare clients

Qualification

Strategic account managementCustomer relationship buildingTeam managementSales software (Salesforce)Healthcare regulatory knowledgeBusiness operationsFacilities maintenance servicesMS Office applicationsEmergency response backgroundStrategic planning