Golden Entertainment, Inc. · 11 hours ago
CENTRAL COMMUNICATION OPERATOR
Las Vegas, NV
Full-time
Onsite
Entry Level
2+ years expGolden Entertainment, Inc. is a hospitality company seeking a Central Communication Operator. This role involves filtering calls and directing them to appropriate departments while ensuring excellent customer service and compliance with gaming laws and company policies.
GamingInternetSocial Media
No H1B
Responsibilities
Answer and properly direct inbound calls to correct department or guest operating an SPOK software system or an Avaya telephone
Dispatch to Facilities/Engineering, Housekeeping, Kitchen Stewards, and other departments using the radio system
Receive and input all individual and group wakeup call requests utilizing the voice mail system
Execute and process emergency notifications for all properties as instructed
Contact team members and guests upon request
Review and stay updated on information and memos regarding information for all Golden Entertainment properties on a daily basis
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Qualification
Required
At least 2 years of customer service or telephone operator experience using a multi-line telecommunication system is required
Previous experience using computer softwares such as Microsoft Office required
Ability to type a minimum of 35wpm and perform basic math required
Ability to multi-task while performing job duties required
Ability to remain calm and professional when interacting with callers and during emergency situations required
Experience providing high level of guest service
At least 18 years of age
High school diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Preferred
Previous experience SPOK and in a hotel/casino setting preferred
Experience operating a Radio System, FCS Voicemail System, LMS hotel system, and Avaya telephone preferred
Company
Golden Entertainment, Inc.
Golden Entertainment owns and operates a diversified entertainment platform, consisting of a portfolio of gaming and hospitality assets that focus on casino and branded tavern operations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-01-15IPO
Leadership Team
Skylar Dice
SVP & General Manager
Recent News
The Motley Fool
2025-12-08
Company data provided by crunchbase