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Evertz · 9 hours ago

Field Service Engineer - AV, USA

Salt Lake City, UT

Full-time

Hybrid

New Grad, Entry Level

Evertz is a growing high-technology company and a leader in the design and manufacture of broadcast and audio/video equipment. They are seeking recent graduates to join their AV Service team, where the role involves providing technical support and customer service, including product installation and training at client sites.

BroadcastingManufacturingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Travel within the US for customer deployments and general service

Install product(s) or systems at customer sites and deliver product training to customers

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance

Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause

Systematic & detail-oriented troubleshooting, data collection and reporting of issues

Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback