NTT DATA North America · 8 hours ago
Network Operations Center (NOC) Manager
Tallahassee, FL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNTT DATA North America is a forward-thinking organization seeking a Network Operations Center (NOC) Manager to lead day-to-day operations of their NOC team. The role involves managing staff, ensuring compliance with standards, and facilitating seamless integration with security operations while maintaining a focus on continuous improvement and operational excellence.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Directly manage all NOC staff, including shift leads, engineers, and technicians; oversee staffing, scheduling, training, and performance management
Serve as the single point of contact for all NOC operations, service restoration, and incident escalation—available 24x7, 365 days/year
Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management
Ensure compliance with state and national standards (e.g., Rule 60GG, NIST, FISMA) for network operations, security, and disaster recovery
Oversee the integration of NOC and SOC functions, ensuring effective communication, escalation, and coordinated response to security events
Develop and maintain Standard Operating Procedures (SOPs) for all NOC activities; ensure documentation is current and audit-ready
Manage service assurance tools, dashboards, and reporting for network performance, availability, and SLA compliance
Coordinate with field services, engineering, and executive leadership to support network upgrades, migrations, and special projects
Participate in contract workgroups and program governance forums; contribute to enterprise-level planning and performance measurement
Lead disaster recovery planning, testing, and execution for network services
Foster a culture of operational excellence, continuous improvement, and customer focus within the NOC team
Qualification
Required
Master's degree in engineering, information technology, or related field (or equivalent formal training and experience)
Minimum 10 years of experience in network operations, including at least 5 years managing a NOC or similar 24x7 operations team
Preferred
Demonstrated experience with disaster recovery, incident response, and service restoration in large-scale environments
Strong knowledge of network management, monitoring, and security tools (e.g., SNMP, NetFlow, SIEM, ticketing systems)
Experience with cybersecurity architecture, security standards (NIST, FISMA), and integration with SOC operations
Proven ability to manage staff, schedules, and performance in a 24x7 operational environment
Excellent communication, leadership, and stakeholder management skills
Availability to serve as the designated backup and single point of contact for all NOC operations, 24x7, 365 days/year
Experience supporting public sector or government contracts
Familiarity with Rule 60GG and State of Florida operational standards
Certifications such as ITIL, CCNP/CCIE, or CISSP
Experience with large-scale network migrations, upgrades, and service transitions
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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