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GLIDEsf · 19 hours ago

Testing Coordinator

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$30/hr - $32/hr

3+ years exp

GLIDE is a nationally recognized center for social justice focused on addressing systemic injustices and transforming lives. The Testing Coordinator will oversee day-to-day testing operations, ensuring effective delivery of testing services and providing technical oversight for testing activities, including HIV, Hepatitis C, and STI testing.

Child CareCommunitiesNon ProfitSocial Media

Responsibilities

Coordinate and oversee HIV, HCV, and STI testing operations across on-site and community-based settings, ensuring compliance with all SFDPH, SFAF, and other contract requirements

Lead quality assurance (QA) processes for all testing documentation, laboratory requisitions, data entry, and specimen handling, maintaining accurate chain of custody and adherence to clinical and regulatory standards

Perform high-volume phlebotomy, specimen collection, rapid testing (HIV, HCV, Syphilis), external controls, and interpretation of CLIA-waived and moderate complexity tests in accordance with clinic protocols

Serve as lead phlebotomist and primary clinical point of contact, coordinating blood draw priorities, monitoring specimen integrity, overseeing laboratory workflows, and communicating issues to Laboratory and Clinical Operations leadership

Provide HIV, HCV, and STI risk-reduction counseling, risk assessments, and results disclosure to individuals seeking confidential testing services

Coordinate onboarding, training, and ongoing competency support for HIV/HCV Testing Counselors, phlebotomy staff, and student trainees; ensure all required certifications, licensure, and training documentation are current

Manage testing calendars, staff scheduling, and logistics for community-based and special testing events; serve as GLIDE’s representative and lead staff member at off-site testing locations

Maintain accurate client data within electronic case management systems; monitor, correct, and validate data entered by testing staff to meet contract deliverables and reporting timelines

Ensure alignment between paper charts, electronic records, and laboratory documentation; submit required monthly reports and data batches to funding and oversight partners

Manage ordering, inventory, expiration tracking, and invoicing for testing, phlebotomy, and office supplies; ensure testing rooms and patient areas meet cleanliness, safety, and equipment standards

Collaborate with all internal teams, to support data reporting, evaluation activities, audits, and monitoring visits

Establish and maintain strong partnerships with community organizations and attend SFDPH and partner coordination meetings to support citywide testing efforts and linkage to care

Assist with clinical research specimen collection, processing, documentation, and shipping in compliance with regulatory and research protocols

Uphold harm reduction principles, ethical standards, and legal requirements, including HIPAA, confidentiality, and child/adult protective services mandates

Support additional Harm Reduction Program activities, including syringe access services, outreach, and distribution of safer use supplies

Perform other duties as assigned

Qualification

Phlebotomy certificationHIV/HCV testingQuality assurance oversightPublic health degreeData analysisCultural humilityBasic Life Support (BLS)Community engagementMobile testing coordinationBilingual proficiencyCommunication skillsAttention to detail

Required

Bachelor's degree in public health or related field OR three (3) + years of progressively responsible experience that provides the required knowledge, technical skill, and lead-level judgment

Current California State Phlebotomy Technician I or II certification, Certified Medical Laboratory Technician (MLT) certificate, or other credential authorizing venipuncture in the State of California; must maintain active certification with California Laboratory Field Services

Current HIV/HCV rapid testing and counseling and/or Harm Reduction certification, or ability to obtain required certification within six (6) months of hire

Knowledge of interviewing techniques/methods/ principles of counseling and health education and basic principles of health promotion, disease prevention, and preventive health care

Experience coordinating and prioritizing daily workflow, including high-volume phlebotomy and testing activities, to ensure service continuity and quality

Experience coordinating, implementing, and evaluating service delivery with health professionals and other community providers

Experience providing services to improve health outcomes for people who use drugs and people experiencing homelessness

Experience working in community-based programs and building rapport with targeted groups (particularly with drug-using and homeless populations)

Exceptional communication and cultural humility skills to build participant trust, de-escalate complex situations, and provide guidance to staff on maintaining professional boundaries and confidentiality

Must have attention to detail and experience working with numbers and analyzing statistical data and present reports

Experience working in settings that require confidentiality and sensitivity

Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities in dynamic, community-based environments

Understands and accepts differences in attitudes toward various health conditions

Basic Life Support (BLS) certification required

Possession of an Active California Driver's License is required

Preferred

Experience coordinating or leading mobile testing operations, SRO-based services, health fairs, or special community health access events

Bilingual proficiency in Spanish, Russian, Cantonese, or American Sign Language (ASL)

A Rapid HIV/HCV Testing and Counseling, Licensed Phlebotomist, and/or Harm Reduction certification preferred

Company

GLIDEsf

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.

Founded in 1929

San Francisco, California, USA

51-200 employees