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Trillium Health Resources · 12 hours ago

Agile Product Analyst

United States

Full-time

Remote

Entry, Mid Level

$56K/yr - $81K/yr

1+ years exp

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. They are seeking an Agile Product Analyst to monitor and ensure business systems remain operational, act as a liaison between departments, and oversee User Acceptance Testing for system upgrades.

Child CareHealth CareMental HealthNon Profit

No H1B

Responsibilities

Monitor and ensure business systems remain operational

Act as liaison between multiple departments for business system operations, upgrades, and maintenance

Oversee and coordinate User Acceptance Testing (UAT) for any upgrades to the business systems pursuant to the Agile flow

Respond to tickets from the KACE System and record the issues and solutions in the KACE System

Contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications to deliver IT system outcomes that meet user and organizational needs

Qualification

System operations monitoringUser Acceptance Testing (UAT)SQL statements executionMicrosoft applications certificationsCollaboration

Required

High School diploma/GED and three (3) years of experience working in application environments with hands-on experience with monitoring system operations. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR

Associate's degree and a minimum of one (1) year of experience working in application environments with hands-on experience with monitoring system operations. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR

Equivalent combination of education/experience

High School/GED and Two-Year degrees require certification

Must have a valid driver's license

Must reside within the United States

Preferred

Experience in a distributed computer environment and supporting a complex integrated software package, training or experience in using e-mail, Windows and Microsoft Office. Experience in both writing and executing SQL statements, with the ability to navigate database structures and schemas

Preferred certifications include Microsoft applications certifications MTA, MCSA, MCSD, or equivalent