Crossover · 1 day ago
Senior Director School Operations, 2 Hour Learning (Remote) - $200,000/year USD
United States
Full-time
Remote
Director/Executive
$200K/yr - $200K/yr
7+ years expCrossover is a company focused on transforming education through innovative approaches. The Senior Director of School Operations will lead national campus operations, ensuring consistent execution of policies and high-quality service across multiple locations by guiding a team of Campus Coordinators.
Information Technology & Services
No H1B
Responsibilities
Direct the Campus Coordinator function on a national scale, encompassing hiring, onboarding, coaching, performance management, and terminations as necessary
Take full ownership of all campus-level operational policies, spanning safety and compliance through to family experience and front-of-house delivery
Collaborate with Campus Coordinators and Lead CCs to surface policy deficiencies, recurring challenges, and operational inconsistencies, then address them through systemic solutions
Develop comprehensive playbooks, SOPs, and training resources that convert organizational expectations into consistent daily actions on campus
Define performance benchmarks, review frequencies, and escalation protocols to ensure rapid and uniform problem resolution
Conduct regular operational audits across campuses to confirm policies are comprehended, implemented, and driving better outcomes for families and personnel
Qualification
Required
7+ years in operations leadership, people management, or multi-site contexts where consistency and execution are critical
Documented experience recruiting, coaching, and performance-managing frontline operational leaders across multiple locations
Sound judgment regarding safety, compliance, customer experience, and risk oversight
Proven capability to detect policy deficiencies and convert uncertainty into actionable, practical standards
Confident in providing candid feedback and making difficult decisions when performance is inadequate
Willingness to travel up to 50% to U.S. campuses
U.S.-based and authorized to work without requiring sponsorship
Preferred
Experience in education, hospitality, healthcare, or similar high-trust, customer-facing sectors
Track record of developing centralized training programs, playbooks, or operational standards for geographically dispersed teams
Experience leading managers (transitioning from individual contributor or player-coach to leader-of-leaders)
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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