Stax Payments · 8 hours ago
Support Engineer
Orlando, FL
Full-time
Onsite
Entry, Mid Level
2+ years expStax Payments is looking for a detail-oriented Support Engineer to join their product engineering support team. The role involves troubleshooting, diagnosing, and resolving escalated support issues while collaborating with software engineers, product managers, and operations leaders to provide high-level support for customers.
Financial ServicesMobile PaymentsPaymentsSoftwareTransaction Processing
Responsibilities
Research, identify, and implement solutions to customer issues in our applications
Timely escalation of unresolved issues to appropriate stakeholders and teams
Provide prompt, accurate, and level-headed feedback to internal and external stakeholders
Provide alternative procedures when standard procedures are insufficient in order to ensure issues are being resolved in a timely fashion
Prioritize and manage several open issues at one time
Build and maintain tooling to support timely issue resolution and issue prevention
Qualification
Required
2+ years of related experience and/or training in enterprise support, IT support, or as a software engineer
Proficiency working with relational databases (MySQL, Postgres, etc). Experience with other data stores (Memcache, DynamoDB) would be valued
Familiarity with supporting and troubleshooting RESTful APIs
Proficiency with Typescript, Node, PHP or other programming/scripting languages
Excellent verbal and written communication skills
Exposure to AWS and cloud operations
A self-starter with strong problem solving skills
Excellent verbal and written communication skills
Company
Stax Payments
Stax Payments is a leading, high-growth payments technology firm specializing in integrated payments, recurring billing, and SMB processing.
201-500 employees
H1B Sponsorship
Stax Payments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (4)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$263.25MKey Investors
Fulcrum Equity PartnersvenVelo
2022-03-08Series D· $245M
2018-07-19Series C· $10.5M
2017-10-24Series B· $5.5M
Leadership Team
Paulette Rowe
Chief Executive Officer
Mark Sundt
Chief Technology Officer
Recent News
2025-12-21
2025-11-12
2025-10-11
Company data provided by crunchbase