KYOCERA Document Solutions America, Inc. · 7 hours ago
Service Technician
San Diego, CA
Full-time
Onsite
Entry Level
$46K/yr - $57K/yr
2+ years expKyocera Document Solutions America, Inc. is a leading provider of total document solutions committed to customer service and employee satisfaction. The Service Technician will be responsible for providing high-level service by maintaining the performance of MFPs and printers, completing service calls, and managing inventory at customer locations.
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Responsibilities
Travel to customers’ locations to complete service calls according to company policies
Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations
Manage and maintain a highly accurate car stock parts inventory
Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets
Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service
Report poor machine performance at first suspicion to manager
Keep current with new technology through off-site manufacturer's classes and online training
Collaborate with customer service team to receive, prioritize, and accurately close service calls
Maintain current KPI requirements for position
Perform other duties as assigned
Qualification
Required
A high school diploma or equivalent
or industry related experience and/or training
or combination of education and experience
Computer literate and basic knowledge of networking
Ability to install/diagnose a network printer
Valid driver's license with an excellent driving record
Ability to travel to and from customers within the subsidiary's customer base
Ability to read and follow technical schematics and service manuals
Ability to troubleshoot electrical and mechanical failures
Excellent communication skills
Able to work independently, under pressure at customer locations and to accept direction on given assignments
Physical requirements: ability to bend, lift 50 pounds
Strong customer service skills
Car Insurance Requirements: Standard Coverage with $1,000 Deductibles, Bodily Injury $100,000 / $300,000, Property Damage $50,000, Collision Deductible $1,000, Comprehensive Deductible $1,000
Preferred
Computer skills including a working understanding of basic network connectivity and print drivers
Minimum 2 years mechanical and electrical support experience, within office product industry
Minimum training 2 current KDA or other manufacturer's on-line apps or “connectivity” courses
Benefits
Medical, dental and vision plans
A 401k match
Flexible spending
Disability and life insurance
Paid time off
Holidays
Company
KYOCERA Document Solutions America, Inc.
Kyocera Document Solutions America, Inc.
501-1000 employees
H1B Sponsorship
KYOCERA Document Solutions America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (3)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageRecent News
2025-11-14
Company data provided by crunchbase