Desktop Support Technician jobs in United States
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NTT DATA North America ยท 10 hours ago

Desktop Support Technician

positionKnoxville, TN
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

NTT DATA North America is a leading business and technology services provider committed to innovation and client success. They are seeking a Desktop Support Technician responsible for performing managed client services, including installation, troubleshooting, and maintenance of desktops and notebooks while ensuring high levels of customer service.

ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
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H1B Sponsor Likelynote

Responsibilities

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows

Qualification

Windows supportServiceNowOffice 365 supportA+ certificationSoftware/Hardware troubleshootingCustomer serviceTechnical instructions comprehensionCommunication skillsInterpersonal skills

Required

3+ years desktop/technical Windows support experience

Preferred

ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours
Physically able to lift and move Enterprise and Client technology hardware in our customer environment
Excellent verbal and written communication skills with emphasis in customer service
Excellent interpersonal skills and ability to work collaboratively in a team environment

Company

NTT DATA North America

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NTT DATA, Inc. is a trusted global innovator of business and technology services.
dateFounded in 1988
location
Plano, Texas, USA
people-size10001+ employees
web-link
https://us.nttdata.com

H1B Sponsorship

NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)

Funding

Current Stage
Late Stage

Leadership Team

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John Barr
Vice President - Insurance Strategy
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Recent News

AETOSWire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threa...
2025-12-05
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2025-12-05
Business Wire
NTT DATA Announces Six New AI-Powered Cyber Defense Centers to Strengthen Cyber Resilience and Counter an Evolving Threat Landscape
2025-12-04
Company data provided by crunchbase