LCNB National Bank ยท 10 hours ago
Client Care Representative
Dent Office, Cincinnati, OH, US
Full-time
Onsite
Entry Level
1+ years expLCNB National Bank is seeking a Client Care Representative to join their Client Care Center. This role is primarily responsible for providing superior quality service to customers over the phone and through back-office maintenance, including resolving inquiries and fulfilling requests.
FinanceFinancial Services
Responsibilities
Professionally engages with customers/clients to identify their needs
Answers inquiries by clarifying desired information; researching, locating, and providing information
Resolves problems by identifying and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Promotes additional products and services by recognizing opportunities and explaining new features. Identify referral opportunities and make relevant qualified referrals
Maintains call center database by entering information accurately and efficiently
Serves as a key resource and support for Branch Operations teams, in relation to opening new accounts and account maintenance functions
Adheres to security and transaction processing by following established procedures, reporting malfunctions
Completes back-office tasks including but not limited to verifications of deposits, maintenance of accounts, pulling and verifying reporting, etc
Comprehend, retain and apply information as necessary to perform duties and responsibilities effectively
Additional duties as assigned
Qualification
Required
1+ years of customer service experience demonstrated through one or a combination of the following: work experience, training, military experience, education
High School diploma or GED equivalent
Preferred
Bilingual Spanish speaking preferred
Banking/Branch Operations experience preferred
Excellent written and verbal communication skills
Strong telephone etiquette
Ability to listen to understand
Ability to utilize Microsoft Office Suites and successfully navigate web-based platforms and internal operating systems
Ability to interact professionally with internal and external clients
Outstanding customer service and interpersonal skills
Outstanding organization, time management and prioritization skills to meet deadlines in a fast-paced environment
Ability to manage multiple tasks with accuracy and prioritize accurately with attention to detail
Ability to work in a team environment
Ability to exercise good judgment and effectively problem-solve
Ability to think, reason and communicate clearly
Ability to observe and identify details at close range
Company
LCNB National Bank
LCNB is a hometown bank which provides financial products and delivery channels that the customers deserve.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
A
Andrew Wallace
Chief Financial Officer & Executive Vice President
Eric J. Meilstrup
President
Recent News
Morningstar.com
2025-11-20
MarketScreener
2025-10-15
2025-10-09
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