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Distinguished Programs · 18 hours ago

Commercial Lines Service Associate - Habitational

United States

Full-time

Remote

Entry, Mid Level

$45K/yr - $55K/yr

2+ years exp

Distinguished Programs is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents. They are seeking a Commercial Lines Service Associate to support underwriting functions, manage policy servicing, and ensure a superior customer experience for Multi-Family, Landlord, Apartment, and Condo insurance.

Insurance

Responsibilities

Serves as primary service contact to ensure superior customer experience; achieve quality and service standards for renewal and endorsement requests

Supports renewal activities; renewal issuance, endorsement/document request, claim reviews, and file documentation

Evaluate loss control reports

Handles legal notice requests and inquiries

Manages account information; ensures accuracy of policy exposure and limits

Updates work management system statuses throughout the cycle of the policy and monitors work in queue

Facilitates transfer of accounts to Processing for issuance, provides detailed processing instructions and updates appropriate statuses

Demonstrates working knowledge of underwriting systems, workflows, procedures and compliance rules

Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goals

Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment

Qualification

Commercial lines underwritingPropertyCasualty licenseCustomer service experienceHabitational P&C policiesCommunication skillsDetail-orientedOrganizational skillsNegotiation skillsTime-management

Required

Minimum of 2 years' experience in a customer service or support role in commercial lines underwriting/agency environment

Bachelor's degree or equivalent combination of education and experience

Strong verbal and written communication skills including negotiation skills

Must be self-driven, detail-oriented, comfortable in a growing ever-changing organization, and have strong organizational skills including time-management and prioritization

Preferred

Understanding of habitational P&C policies preferred

Property and Casualty insurance license preferred (6 months preparation time permitted)

Eager for continual learning; professional designations are a plus

Benefits

Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day).

Great healthcare coverage including Medical, Vision, and Dental.

401k with company match. Immediately 100% vested.

Life, AD&D, Critical Illness, Accident, and Disability (short-term & long-term) insurance.

Growth and development opportunities.

Work-Life Balance and wellness benefits with generous time off policy including PTO and paid holidays, Dependent Care FSA, Healthcare FSA, Virtual Telemedicine, Employee Discount Programs, Paid Parental Leave, HSA, HRA, Commuter/Transit FSA, and a Sabbatical every 7 years.