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City of Houston · 8 hours ago

SENIOR CUSTOMER SERVICE CLERK

Houston, TX

Full-time

Onsite

Mid, Senior Level

1+ years exp

The City of Houston is seeking a Senior Customer Service Clerk to assist clients in navigating services and programs. This role involves effective communication with clients, maintaining a professional reception area, and participating in outreach activities.

HospitalityNon Profit

Responsibilities

Communicates effectively with internal and external clients/customers

Assists clients by navigating individuals and families through the HHD process and connecting them to programs and services

Maintains an orderly and professional reception area

Serves as a community resource person as required

Serves as backup to the Community Liaison

Participates in internal and external outreach activities

Promotes City of Houston services and provides basic educational information to the community

Assesses community needs during outreach efforts

Coordinates services among leasing agencies, community agencies, and HHD programs

Maintains an up-to-date Community Resource Book

Creates communication methods/materials that promote inclusion, awareness, and understanding of partnering agency activities and outcomes

Participates in special departmental projects such as AIM, PSS, Vision, warming/cooling centers, disaster relief, and other assigned initiatives

Performs backup duties as assigned to support departmental operations

Completes special project assignments successfully and consistently with required accuracy and timelines

Qualification

Customer service experienceBilingual (English/Spanish)Community outreach experienceCommunication materials creationOrganizational skillsInterpersonal skillsFlexibility

Required

Requires a high school diploma or a GED

One (1) year of clerical/customer service experience is required

Preferred

Bilingual (English/Spanish) preferred to support diverse clients and community outreach

Experience working with the public in a customer-facing role

Experience participating in outreach activities or community engagement events

Ability to create clear and effective communication materials to support partnering agency awareness

Strong organizational skills to maintain an orderly reception area and keep the Community Resource Book up to date

Ability to serve in backup roles (e.g., Community Liaison) and support special projects such as AIM, PSS, Vision, warming/cooling centers, and disaster response

Strong interpersonal skills to communicate effectively with clients, community partners, and internal staff

Flexibility to support departmental needs, special assignments, and varying community initiatives