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Northeast Georgia Health System · 9 hours ago

Customer Service Representative I - Patient Contact Center - Billing / Collections - PT - Mon - Fri 11:00am - 3:00pm - Remote - MUST live in Georgia ONLY

United States

Part-time

Remote

Entry Level

1+ years exp

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. The Customer Service I Representative is responsible for handling outbound and inbound patient phone calls related to patient collection activities within a high-volume call center environment, providing efficient and professional customer service.

AssociationCommunitiesFitnessHealth Care

Responsibilities

Accepts all calls via the ACD (Automated Call Delivery) lines in a manner that keeps wait times to a minimum

Thoroughly reviews accounts to identify and communicate outstanding balances for collection, and resolves any discrepancies. Collaborating with outside departments as needed

Identify and escalate issues to SPRC leadership appropriately

Maintains detailed notes to assist any party reviewing patient accounts

Meets or exceeds required quality, productivity and collection performance standards as determined by SPRC leadership

Provides resolution to patient calls based on established standards and procedures

Remains in good standing with all NGHS policies including those related to attendance, positive attitude and staff development

Follows scripting guidelines outlined by Supervisor/Manager when interacting with patients to maintain high quality of service. Listens and thinks critically to make sound judgments on patient accounts

Maintains an understanding of collection processes, techniques, and following department standard of work

Performs other duties as assigned

Qualification

Patient collections knowledgeCall center experienceCPAR certificationCMA certificationCPB certificationAHIMA certificationProblem-solving skillsEffective communicationAttention to detailWork independently