Libsyn · 17 hours ago
Podcaster Support I
United States
Full-time
Remote
Entry Level
1+ years expLibsyn is an industry-leading podcast hosting and advertising platform dedicated to simplifying the podcasting process. The role involves providing support to customers across podcast hosting and monetization platforms, helping them achieve their goals in podcasting and educating them on best practices.
Media and EntertainmentPodcastWeb Hosting
Responsibilities
Being an active member of our support team, answering customer questions that come in through multiple channels (email, social media & live chat)
Supporting podcasters across our various products (Libsyn, MyLibsyn & Glow)
Helping our customers make the best use of our products
Educating customers on best practices within the industry
Interfacing with related 3rd party services that our customers use (Apple Podcasts, Spotify, etc)
Troubleshooting easy-to-medium complexity issues and escalating tickets, as needed
Working in a collaborative environment and striving to make the team better
Qualification
Required
Bachelor's Degree or 1-2 years of experience in a related position
Excellent written and verbal communication skills
The ability to translate technical information in an accessible manner to non-technical users
A strong desire to learn and understand the products and share that knowledge
Identify and accurately diagnose technical issues
Strong problem solving skills, especially when dealing with limited information based on customer input
Experience working in Zendesk or similar ticketing systems
Basic understanding of DNS, HTML, CSS and XML
Experience with either Windows or MacOS
Familiarity with popular podcast client applications (Apple Podcasts, Spotify, Google Podcasts, etc)
Preferred
Experience installing and configuring WordPress websites
Audio recording, editing and encoding experience
Familiarity with various media formats: MP3, M4A, JPG, PNG, MP4
Ability to design and implement escalation policies and procedures
Experience writing documentation for internal knowledge base
Benefits
Comprehensive health benefits, with employer-paid dental and vision coverage.
401(k) plan to help you build towards your future.
Flexible working arrangements, including remote options.
Generous paid time off and support for maintaining work-life balance.
Company
Libsyn
Libsyn is an online platform that enables its users to share podcasts.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$29.75MKey Investors
Camac Partners
2022-03-15Post Ipo Equity· $4.75M
2021-06-07Post Ipo Equity· $25M
2017-01-01IPO
Leadership Team
John W. Gibbons
Interim Chief Executive Officer
Greg Buretz, D.Sc.
Chief Technology Officer
Recent News
2025-04-10
Company data provided by crunchbase