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Dental Depot · 9 hours ago

Assistant Office Manager (Sheridan - Tulsa, OK)

Tulsa, OK

Full-time

Onsite

Entry, Mid Level

1+ years exp

Dental Depot is a dental service provider seeking an Assistant Dental Office Manager to support the operational success of their dental office. The role involves managing office staff, ensuring compliance with regulations, and maximizing office revenue while providing excellent patient service.

ConsultingDentalHealth DiagnosticsHospital

Responsibilities

Direct, supervise and evaluate work activities, including management of the dental office personnel. Keeps Office Manager informed of any office issues. Assists Office Manager in managing overtime or misuse of time clock

Maintain communication between the Office Manager and the dental team of Doctors, Hygienists, Front Office and Dental Assistants and attending interoffice meetings and coordinate interdepartmental functioning

Review and analyze facility activities and data to aid planning financial and risk management and to improve service utilization. Assists with the Manager Audit Worksheet:

Review and assess Scheduling Institute procedures in office. Assign role-play call times for each week and counsel on all deviations from SI training

Review Quick Fill Logs to ensure that all missed/failed appointments have received calls and notes in account by end of day Friday

Listen to Marchex phone calls with Dental Office Manager

Audit ClaimsX Denial Report

Take bank deposits occasionally

Attend Quarterly Manager training

Balance day sheets and close the office at least one night per week

Assist with planning, implementation and administration of programs and services in a busy dental office, including personnel administration, training, and coordination of dental staff

Respond to patient and staff inquiries and complaints. Solicit patient feedback to improve service and actively participate in the achievement of patient satisfaction

Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives. Prepare and file monthly reports with the Corporate Office

Establish work schedules and assignments for staff, according to workload, space and equipment availability

Enforce dress code and cell phone policies

Inspect facilities and recommend building maintenance to ensure emergency readiness and compliance to access, safety, and sanitation regulations (OSHA)

Monitor the use of diagnostic services, patient care services, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services

Maintain regular and reliable attendance

Qualification

Dental Software knowledgeManagement SkillsCustomer Service SkillsScheduling Institute CertificationCDT Codes knowledgeTeam BuilderCommunication SkillsLeadershipProblem SolvingTime Management

Required

High School Graduate or General Education Degree (GED)

1 plus years of experience in management or dental office experience

Must receive Certification through Scheduling Institute within 30 days of acquiring position, if not already certified

Excellent Communication Skills

Strong Customer Service Skills

Proficiency in Patient and Insurance Accounts Receivable or Treatment Planning and Fee Presentation

Professional work conduct and appearance

Works Tuesday-Saturday

Available to transfer at other Dental Depot locations when necessary

Must have a valid driver's license

Proof of valid vehicle insurance

Must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes

Must have knowledge of CDT Codes

Pass the bi-annual Dental Depot CDT codes test