Apply on Employer Site

Client First Technologies · 8 hours ago

Technical Support Specialist

Dam Neck/Norfolk,VA,US

Full-time

Onsite

Entry Level

2+ years exp

Client First Technologies is currently seeking a Technical Support Specialist to support an upcoming contract. The role involves providing Tier I and Tier II technical support services to ensure reliable and secure operation of IT systems for end users.

Business DevelopmentConsultingInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Respond to, diagnose, and resolve user-reported incidents and service requests

Provide technical support for desktops, laptops, peripherals, and network connectivity

Support identity and access management processes

Document incidents, resolutions, and procedures in ticketing systems

Assist with development of SOPs and user training materials

Provide customer-focused support in accordance with service-level agreements

Qualification

IT support experienceNetworking fundamentalsCybersecurity principlesService management systemsCustomer service skillsTroubleshooting toolsAccess managementSOP developmentUser training materialsTicketing systemsDoD 8570 IAT IDoD 8570 IAT IICommunication skills

Required

Minimum of two (2) years of experience providing IT or Help Desk support

Familiarity with networking fundamentals, operating systems, and troubleshooting tools

Knowledge of cybersecurity principles and information protection requirements

Experience using service management and ticketing systems

Strong communication and customer service skills

Meets DoD 8570 IAT I requirements (for example, certifications such as: A+, CCNA)

This position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI