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United Wholesale Mortgage · 9 hours ago

Loss Mitigation Processor

US-MI-Pontiac

Full-time

Onsite

Entry Level

1+ years exp

United Wholesale Mortgage is a company focused on making home ownership possible for more Americans. The Loss Mitigation Processor plays a critical role in assisting borrowers experiencing financial hardship by processing documents and ensuring compliance with various guidelines.

FinanceFinancial ServicesMortgage

Responsibilities

Review, track, and process incoming loss mitigation applications and borrower documentation (e.g., income verification, hardship letters, tax returns)

Conduct preliminary assessments to ensure loss mitigation application packages are complete and escalate issues as needed

Communicate with borrowers, servicers, and internal departments regarding application status, missing documents, and next steps

Update and maintain loan servicing systems with accurate and timely information

Ensure compliance with federal regulations (e.g., RESPA, CFPB), investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA), and company policies

Assist in preparing and sending notices of receipt, incomplete application letters, and resolution decisions within required timelines

Monitor timelines for critical milestones (e.g., 5-day, 30-day, 120-day) and escalate files approaching deadlines

Work collaboratively with Loss Mitigation Specialists and Underwriters to ensure a smooth borrower experience

Provide administrative support to the Loss Mitigation team, including reporting, data entry, and file maintenance

Qualification

Mortgage servicing experienceLoss mitigation knowledgeLoan servicing softwareOrganizational skillsCommunication skillsDiscretion with informationMicrosoft Office proficiencyTime-management skills

Required

High school diploma or equivalent required; associate or bachelor's degree preferred

1–3 years of experience in mortgage servicing, loss mitigation, or a related customer service/administrative role in financial services

Strong organizational and time-management skills

Excellent written and verbal communication skills

Ability to handle sensitive customer information with discretion

Proficiency in Microsoft Office (Word, Excel, Outlook) and loan servicing software (e.g., MSP, Fiserv, or equivalent)

Preferred

Knowledge of loss mitigation options (loan modification, forbearance, short sale, etc.) preferred

Benefits

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi