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MyndBridge, Inc. · 10 hours ago

Workforce Development Director (WDCC Lead)

Hempstead, NY

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

MyndBridge, Inc. is dedicated to closing opportunity gaps by creating structured pathways to prosperity. The Workforce Development Director will lead the Workforce Development Command Center, ensuring compliance, scalability, and accountability across workforce programs while fostering a supportive environment for staff and participants.

Non-profit Organization Management

Responsibilities

Lead the Workforce Development Command Center as a service-oriented governance body, not a detached compliance unit

Establish and maintain clear, documented SOPs that promote consistency while reducing staff burden

Serve as the point of clarity and escalation, ensuring staff and sites understand expectations and supports

Model MyndBridge leadership values: calm, prepared, accountable, and solutions-focused

Maintain ownership of grant deliverables and performance accountability across all workforce funding streams (e.g., WIOA, state, county, private)

Translate grant requirements into plain-language operational guidance for sites and staff

Ensure reporting and documentation standards are met without compromising participant dignity or access

Partner with the Operations Hub to support fiscal compliance, audits, and reimbursement processes

Proactively identify risks and implement corrective actions in a supportive, non-punitive manner

Define and oversee workforce KPIs that reflect both funder requirements and participant progress, including: Enrollment and persistence, Credential attainment, Job placement and wage progression, Case management engagement

Use Salesforce and related systems to monitor trends and performance in real time

Facilitate monthly performance reviews focused on learning, improvement, and shared accountability

Ensure metrics are used to inform decisions, not just satisfy reports

Act as the business owner for workforce data systems and workflows

Ensure systems are designed to: Reduce duplication, Support frontline staff, Improve data accuracy

Maintain high standards of data integrity while acknowledging capacity realities at the site level

Oversee internal and external reporting with an emphasis on clarity, accuracy, and timeliness

Support training sites as partners in execution, not merely compliance entities

Set clear expectations for: Case management practices, Documentation standards, Data submission timelines

Provide structured technical assistance and capacity-building support

Hold sites accountable through transparent benchmarks and documented follow-up

Directly supervise WDCC staff with an emphasis on role clarity, workload sustainability, and professional growth

Provide functional guidance to site-based case managers to ensure consistent participant experience

Lead onboarding and training related to systems, compliance, and MyndBridge workforce philosophy

Foster a culture where staff feel supported, informed, and responsible

Partner with executive leadership on workforce strategy, growth, and funding diversification

Support grant development by contributing data, narratives, and system design insights

Continuously assess opportunities to streamline operations and improve scalability

Serve as a steward of institutional knowledge and system maturity

Qualification

Workforce development leadershipWIOA compliance knowledgeData integrity managementSalesforce experienceMulti-site operations oversightSystems thinkingTechnical assistanceCapacity buildingEmotional intelligence