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University of Miami · 9 hours ago

Customer Service Representative 3 (H)

Miami, FL

Full-time

Onsite

Mid Level

3+ years exp

The University of Miami is a leading academic medical center in South Florida, and they are seeking a Customer Service Representative 3 to join their UHealth Laboratories and Anatomic Pathology department. The role involves addressing inquiries and complaints, guiding lower-level staff, and resolving customer issues while maintaining confidentiality and adherence to university policies.

Higher Education

H1B Sponsor Likely

Responsibilities

Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints

Researches all inquiries to address any issues or concerns

Refers concerns to other service areas/departments for follow-up, as needed

Resolves routine and basic problems and communicates solutions or requested information to the customer

Verifies that appropriate changes/resolutions have been finalized

Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database

Escalates and refers unresolved customer grievances to department leadership for further review, as necessary

Reviews and processes confidential information with discretion

Adheres to University and unit-level policies and procedures and safeguards University assets

One-Click/UChart Registration for our internal patient consult cases and external patient consult cases that have been sent for primary read or second opinions. Including personal cases that have been sent to a designated pathologist for second opinion from outside facilities

Grossing for all internal and external consult cases, including personal cases from outside facilities

Communicating with the outside facilities for missing information, documentation, and discrepancies pertaining to the Requisition received

Obtaining payment information and processing payments for self-pay and international consult cases

Maintaining proper documentation of all payments processed and received

Place orders in CoPath for recuts of patient material (block) when only a block received for consultation

One-Clicking of all Histology, Cytology, Core Lab and UMMG Clinics Requisitions

Processing of technical work only cases

Prepare patient cases for testing and analysis

Evaluate data collected to confirm accuracy

Uploading original patient material to CoPath and UChart

Reviews all patient requests to ensure necessary documentation has been received to proceed with the request for patient care

Responsible for managing designated folders in the Pathology Main Inbox (pathology@med.miami.edu)

Receive, sort and track international and external cases received by FedEx and other carriers

Reviews all clinician requests to assure necessary documentation has been received to proceed with the request for patient care

Return of patient(s) materials (slides and blocks) for all Consult Cases to originating facilities in a timely manner

Assist patients, clients, and visitors. Maintaining a detailed pending list of problem cases

Answer multiple incoming lines and triage questions from outside facilities, clinicians (internal and external)

Assist our customers with requested information (i.e., reports) obtain details regarding any issue pathologist related

Other Duties Assigned

Qualification

Customer service experienceProblem-solving skillsConfidential information handlingMicrosoft Office proficiencyEffective communication

Required

High School Diploma or equivalent

Minimum 3 Year Of Relevant Experience

Ability to communicate effectively in both oral and written form

Ability to recognize, analyze and solve a variety of problems

Ability to process and handle confidential information with discretion

Ability to work evening, nights, and weekends as necessary

Proficiency in computer software (i.e., Microsoft Office)

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (137)

2024 (153)

2023 (150)

2022 (122)

2021 (95)

2020 (114)