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Lowe · 20 hours ago

General Manager

US-CA-Los Angeles

Full-time

Onsite

Director/Executive

15+ years exp

Lowe is a company that values integrity, innovation, and respect, striving to create an inclusive environment. The General Manager provides strategic leadership for a large property or portfolio, focusing on exceptional service, operational excellence, and strong financial performance while developing and empowering on-site teams.

Customer ServiceReal EstateReal Estate Investment

Culture & Values

Responsibilities

Set clear expectations and objectives for property management teams, ensuring alignment with ownership goals, company standards, and legal requirements

Foster a positive, inclusive culture by mentoring team leaders and promoting professional development at all levels

Lead the implementation of operational strategies and action plans, monitoring progress and results through regular reporting and review

Prioritize the growth and development of teams by providing ongoing coaching, feedback, and opportunities for advancement

Conduct regular meetings with team leaders to review operational metrics, address challenges, celebrate successes, and identify development needs

Ensure teams adhere to company policies, procedures, and customer service standards, and encourage continuous learning and improvement

Oversee leasing activities, ensuring the negotiated lease terms align with the owner's business plan and investment objectives

Maintain awareness of market trends, competitive properties, and area demographics, adapting strategies as needed. Establish relationships with local brokerage firms and personnel

Work with the business development team to develop new opportunities and cross-sell services to existing clients as appropriate

Review and approve budgets, business plans, and financial reports prepared by teams, ensuring accuracy and alignment with objectives. Work to maximize each property’s value

Monitor cost control measures and capital improvement projects, providing oversight and strategic direction

Ensure teams deliver a customer-focused experience, resolve tenant issues promptly, and achieve satisfaction goals

Oversee the implementation of tenant engagement programs and annual customer service surveys

Meet with owners and asset managers to learn about their goals and to ensure consistent adherence to those goals

Ensure teams maintain compliance with contracts, regulations, and emergency preparedness protocols

Oversee the resolution of after-hours emergencies and risk management initiatives through team leaders

Responsible for property transitions within the region. Coordinate hiring, onboarding, and working with new staff to stabilize operations. In situations where a Property Manager leaves, or a new building transitions into the portfolio, the GM will step in as Property Manager until staffing has been resolved and onboarded

Ensure that properties are maintained in a first-class condition – including performing routine site inspections. Coordinate maintenance staff and vendors to ensure satisfactory function and appearance of the property

Successfully implement the property specific business plan, including operational/client goals, budgets, and cash flow objectives

Develop and implement cost control procedures to ensure operating costs are within budget guidelines. Purchase supplies, materials and equipment pursuant to approved budget

Create a positive, customer-service focused environment for client, staff and tenants. Develop and implement a comprehensive customer service program including but not limited to, personal contact with tenants, resolving issues in a service-oriented manner and overseeing activities to promote tenant satisfaction. Implement and achieve Company customer service program target goals related to the annual Kingsley Customer Service Survey, if applicable

Retain ultimate responsibility for the successful and timely resolution of all after-hours emergencies

Interface with third-party owners, ensuring contract compliance, and accurate and timely reporting

Direct and coordinate staff and vendors to ensure prompt resolution of all tenant service requests

Develop and/or maintain/update as necessary, property site rules and regulations, building standards, tenant handbook, stacking plans, rent roll, security procedures, emergency preparedness programs, insurance and tenant information

Oversee the bidding, hiring, and annual review of all contracts in accordance with client requirements, Company policies and guidelines

Oversee the preparation of all monthly and annual financial reports, operating budgets, business plans, operating expense reconciliations, and other documents in accordance with the management agreement

Contract/coordinate/oversee all tenant improvements, major R&M work and capital improvement plans, bids, contracts and work

Qualification

Strategic oversightFinancial performanceCommercial lease negotiationTeam leadershipCPM designationCalifornia real estate licenseYARDI VoyagerPlanning skillsMicrosoft OfficeCommunication skillsOrganizational skillsAttention to detail