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TravelCenters of America · 10 hours ago

Front of House Supervisor Quaker Steak and Lube

Raphine, VA, US

Full-time

Onsite

Mid Level

$18.50/hr - $18.50/hr

TravelCenters of America is a leading provider of fuel, food, and maintenance services for professional truck drivers and motorists. They are seeking a Front of House Supervisor responsible for providing leadership and ensuring excellent customer service in a quick service restaurant environment.

Business TravelConsultingFood TrucksProfessional ServicesTravel

Responsibilities

Work in a fun, trusting environment focused on great customer service

Provide visible leadership to employees while generating a restaurant atmosphere focused on great hospitality where the expectations of the guests are exceeded

Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the restaurant; Inspire all team members to do the same

Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach the staff according to company policy

Respond to guest concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions; Personally contacts guests as appropriate

Oversee all front of house operations, providing guidance and supervision

Assist in achieving financial objectives through effective management of people, product, service and facility processes

Adhere to safety standards and comply with standards of operation

Stay alert to competitive practices that could have an impact on business. Offer recommendations when appropriate

Perform other job-related duties as assigned