PEAK6 ยท 11 hours ago
Staff ServiceNow Architect
Austin, TX
Full-time
Hybrid
Lead/Staff
10+ years expApex Fintech Solutions is a leading company in digital wealth management, processing millions of transactions daily. They are seeking a Staff ServiceNow Architect to lead the technical strategy and architecture for their ServiceNow IT Operations Management implementation, which will centralize various operational processes and enhance their enterprise solutions.
Financial ServicesInformation TechnologyTrading PlatformVenture Capital
Responsibilities
Lead large-scale migration from legacy ITSM/asset management systems to ServiceNow
Design phased migration strategy: data migration, system cutover, integration planning, risk mitigation
Coordinate across teams, vendors, and stakeholders; ensure zero downtime for critical operations
Own CMDB data migration: assessment, cleansing, validation, reconciliation
Design Configuration Management Database (CMDB) data model (CI classes, relationships, service taxonomy) for financial services context
Architect Discovery & Service Mapping strategy (on-prem, cloud, containers, SaaS)
Design Event Management integration with monitoring tools (Datadog)
Establish Cloud Management integration (GCP) and FinOps capabilities
Define multi-year ITOM roadmap: CMDB Discovery Service Mapping Event Mgmt Cloud Mgmt
Design integration architecture for 50+ systems: monitoring, cloud, ITSM, identity, ticketing
Define multi-instance strategy (prod, pre-prod, sandbox, dev) and CI/CD for ServiceNow
Architect platform security: SSO/SAML, RBAC, encryption, audit logging, MFA
Ensure scalability (1,000+ users) and performance (SLOs, optimization)
Establish development standards, customization governance, upgrade strategy
Support the leadership team with building, coaching and developing a world-class ServiceNow team
Partner with Infrastructure, Security, Compliance, Enterprise Architecture, Engineering and Product
Present to executives, board, and regulators; translate technical concepts to business language
Provide vendor/partner oversight; ensure knowledge transfer to internal team
Ensure compliance (e.g., SOC 1, SOC 2, ISO 27001, NIST, FINRA, SEC, GLBA)
Support regulatory examinations with technical documentation and platform demonstrations
Drive CMDB accuracy to 95%+; optimize performance; manage technical debt
Evaluate emerging capabilities (AI/ML, AIOps, Predictive Intelligence)
Qualification
Required
Bachelor's degree in a technical field (or equivalent work experience) required
10+ years IT operations/infrastructure; 5+ years hands-on ServiceNow experience
5+ years leading technical teams; proven mentorship and team development
Led 2+ ServiceNow migrations from legacy systems (greenfield/brownfield, 1,000+ users)
Deep ITOM expertise: CMDB, Discovery, Service Mapping, Event Management, Cloud Management
Expert in ServiceNow architecture, scripting (JavaScript), Integration Hub, MID Servers
Required Certifications: Service Now Certified System Administrator (CSA) and Certified Implementation Specialist - IT Service Management; one additional CIS domain preferred (Discovery/Service Mapping); Certified Technical Architect (CTA) highly preferred (or commitment to achieve within 18 months)
CMDB data modeling, CI reconciliation, service mapping, discovery automation
Integration expertise: REST APIs, middleware (MuleSoft, Boomi), CI/CD
Cloud platforms: AWS, Azure, GCP (hands-on experience)
Infrastructure: servers, storage, networking, virtualization, containers (Docker, Kubernetes) and IaC (Terraform)
Monitoring tools integration: Splunk, Datadog, Dynatrace, Prometheus
Understanding of FINRA, SEC, OCC, FDIC, GLBA, SOX requirements
Experience supporting regulatory examinations and audit readiness
Familiarity with NIST, ISO 27001, SOC 2 frameworks
Executive presence: present to C-suite, board, regulators
Influence across organizational silos; manage competing priorities
Led implementations $1M+ budget, 12-24 months
Preferred
5+ years in financial services technology (banking, broker-dealer, fintech, payments) experience preferred
CTA certification, additional CIS certs (ITSM, ITAM, SecOps), cloud certs (AWS/Azure Pro), TOGAF, CISSP, ITIL 4, chaos engineering experience, DevOps/SRE background, ServiceNow community contributions
Benefits
Healthcare benefits (medical, dental and vision, EAP)
Competitive PTO
401k match
Parental leave
HSA contribution match
Paid subscription to the Calm app
Generous external learning and tuition reimbursement benefits
Hybrid work schedule
Company
PEAK6
We're In The Business Of What Ought To Be The business of doing, creating, and building the world the way we see fit.
1001-5000 employees
H1B Sponsorship
PEAK6 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageLeadership Team
J
Judi Hart
Chief Executive Officer at We Insure
Recent News
2025-01-16
2025-01-15
Austin Business Journal
2024-02-01
Company data provided by crunchbase