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Lumens · 18 hours ago

Customer Experience Representative

Sacramento, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Lumens is North America’s premier destination for design aficionados, architects, and interior designers. As a Customer Experience Representative, you will support customers throughout their order journey, ensuring a seamless experience while providing thoughtful and personalized service.

E-CommerceRetail

Responsibilities

Support Customers Across Channels

Respond to customer inquiries via phone, chat, and email with professionalism, empathy, and efficiency

Manage Orders with Accuracy

Assist with placing, tracking, modifying, and canceling orders while providing clear updates on shipping and delivery

Resolve Issues Thoughtfully

Address concerns, questions, and escalations calmly and confidently, partnering with internal teams when needed

Build Product Expertise

Learn our products inside and out to confidently guide customers and suggest complementary items when appropriate

Document & Personalize

Accurately log customer interactions and preferences in our CRM to support personalized service and long-term loyalty

Represent the Brand

Communicate with a tone that reflects our brand’s quality, professionalism, and attention to detail in every interaction

Support the Team

Assist in other duties and projects as needed

Qualification

Communication skillsCustomer service experienceAttention to detailProblem-solving skillsCRM proficiencyProduct knowledgeFlexibilityTeam collaboration

Required

Experience in customer service (retail, hospitality, luxury, or call center experience is a plus—but not required)

Strong communication skills, both written and verbal

Comfort working across phone, chat, and email

Attention to detail and pride in delivering accurate, high-quality work

Problem-solving skills and the ability to stay composed in fast-paced situations

Willingness to learn product details and systems quickly

Ability to manage multiple tasks and work collaboratively with a team

Flexibility to support business needs during peak times

Benefits

Access to health benefits

401k

3 weeks annual paid time off

Company

Lumens

Lumens is a digital-first design retailer that curates the best furniture, decor, and lighting globally—from iconic European brands to niche artisan creators.

Founded in 2004