Jewish Federation of Palm Beach County · 23 hours ago
Administrative Assistant, Community Engagement
West Palm Beach,FL,US
Full-time
Hybrid
Entry Level
2+ years expJewish Federation of Palm Beach County is a nonprofit organization dedicated to transforming lives in the Palm Beaches and beyond. The Community Connections Coordinator serves as a community navigator and the first point of contact for individuals seeking to connect with Jewish life, supporting their journey by gathering information, guiding them to relevant resources, and maintaining data hygiene within the organization.
EventsNon Profit
Responsibilities
Serve as the initial point of contact for individuals seeking connection through phone, virtual meetings, or in-person conversations
Guide constituents to relevant Jewish programs, events, and resources that align with their interests and location
Conduct personalized intake conversations to understand each constituent’s needs and goals
Accurately record all constituent interactions in Dynamics within 48 hours
Ensure warm handoffs to appropriate Federation departments, Connectors, or community partners
Conduct follow-up outreach within one to two months to maintain engagement and support the next steps
Maintain high-quality CRM data that strengthens the organization’s engagement pipeline
Record Connector engagement data in Dynamics with accuracy and consistency
Process Connector payments using JIRA and Concur with timely submission
Build strong relationships with Connectors to support high-quality reporting, storytelling, and photo documentation
Provide reminders, troubleshoot questions, and support Connectors as valuable partners in community engagement
Celebrate Connector milestones and elevate their impact through stories and shared successes
Support a welcoming online presence that helps community members identify local Jewish experiences
Highlight and celebrate Connectors, community events, and meaningful moments in Jewish life
Assist in curating content related to interfaith resources, GRAND opportunities, young adult engagement, and other pathways
Create simple Canva graphics, announcements, and digital content as needed
Prepare Shalom Palm Beach gifts for new community members and Connector deliveries
Coordinate handoff of gifts to staff, Connectors, or community partners
Maintain an organized inventory of materials and ensure timely distribution
Maintain accurate, updated constituent and Connector records in Dynamics
Generate reports, track engagement trends, and support data-driven improvements in the constituent journey
Monitor outreach pipelines and verify that next steps are completed and documented
Attend outreach events, PJ Library gatherings, Connector meetups, and broader community programs as needed
Support registration processes, greet participants, collect data, and conduct follow-up communication
Assist with signage, supplies, name tags, handouts, and other event logistics
Provide administrative support for Community Engagement and Community Connections initiatives
Assist with scheduling, meeting coordination, Zoom support, and preparation of materials
Maintain organized departmental files, manage project tasks, and support collaboration across teams
Other duties as assigned
Qualification
Required
Bachelor's degree preferred, or equivalent experience in community engagement, social services, volunteer coordination, or nonprofit programming
Two or more years of experience in community engagement, constituent services, customer relations, or nonprofit program coordination
Demonstrated ability to provide a warm, welcoming first point of contact and build trusting relationships with diverse community members
Strong understanding of navigation, referral processes, and engagement pathways
Exceptional organizational skills with attention to detail and the ability to manage multiple priorities
High level of computer proficiency including Microsoft Office, Zoom, and online workflow tools
Strong written and verbal communication skills with the ability to convey warmth, clarity, and professionalism
Proactive, enthusiastic, collaborative, and able to work both independently and within a team
Must be able to lift and carry 25 lbs. and assist with event setup
Must maintain a valid Florida driver's license
Must pass a Level 1 background check
Must be available to work evenings and weekends for programs and events as required
Preferred
Experience with CRM systems (Microsoft Dynamics strongly preferred), Canva, social media communication, and event coordination
Company
Jewish Federation of Palm Beach County
Jewish Federation of Palm Beach County develops the human and financial resources necessary for the community.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4.5M2019-12-12Grant· $4.5M
Leadership Team
M
Michael Hoffman
President & CEO
Recent News
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