ONE Gas · 8 hours ago
Billing Customer Service Rep (OKC and El Paso)
Oklahoma City, OK
Full-time
Hybrid
New Grad, Entry LevelONE Gas is a company focused on providing natural gas services, and they are seeking a Billing Customer Service Representative. The role involves processing customer billing requests, assisting with inquiries and disputes, and maintaining logs and records related to customer accounts.
EnergyOil and GasRenewable Energy
Responsibilities
Perform intermediate level of accounting work related to processing customer billing requests and payments
Research and reconcile customer account activity using office equipment including:
Computers
Microfiche viewers
Calculators
Multifunctional devices
Skip tracing software
Identify verification software
Assist customers, employees, and others in person, by telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations
Negotiate arrangements for payment of gas bills; provide information about governmental agencies and special assistance programs
Analyze customer usage and payment history and processes field service orders
Electronic Work Queues, and customer payments
Maintain Logs And Records Including
Customer payments
Duplicate bills
Service orders
Account adjustments
Accounts requiring follow-up actions
Bill breakdowns
Customer complaints
Social service agency pledges
Regular and reliable attendance is required in performance of job
Employee may perform additional responsibilities as assigned
Qualification
Required
Knowledge of use and function of office equipment applicable to position
Experience with application of basic arithmetic: addition, subtraction, multiplication, and division
Application of decimals and percentages
Knowledge of customer service and collection policies and procedures
Experience and training related to customer relations/interpersonal skills
Deposit requirements/payment schedules
Customer Service System applications
Demonstrated ability to read and write fluently in English
Regular and reliable attendance is required in performance of job
Preferred
Applicable Driver's License
Lift or move objects weighing up to 10 pounds 4-5 times a day; up to 20 pounds 1-2 times a day
React immediately to emergency situations to prevent injury to self and others
Able to operate tools and equipment required
Communicate and exchange verbal and written information and instructions
Visual abilities to perform job responsibilities
Benefits
Medical/Dental/Vision packages that fit your family's needs.
Paid Time Off
401K that is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Optional Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
Company
ONE Gas
ONE Gas, Inc. operates as a regulated natural gas distribution utility company.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$536.3M2025-05-08Post Ipo Equity· $197.5M
2024-08-08Post Ipo Debt· $250M
2023-09-11Post Ipo Equity· $88.8M
Leadership Team
Robert McAnnally
President and Chief Executive Officer
Recent News
2025-12-05
2025-12-02
PR Newswire
2025-12-01
Company data provided by crunchbase