EVEXIAS Health Solutions · 9 hours ago
Client Support Solutions Specialist
Southlake, TX
Full-time
Onsite
New Grad, Entry LevelEVEXIAS Health Solutions is a functional Medical Training, Marketing, and Consulting Company. They are seeking a Client Support Solutions Specialist to provide exceptional customer service and assist partners with questions regarding their business solutions offerings.
BiotechnologyHealth CareMedicalPharmaceuticalTherapeuticsWellness
Responsibilities
Respond to support inquiries via email, online chats, over the phone, or in-person
Inform customers about EHS products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting EHS applications and systems
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Partner with sales teams to ensure a smooth transition for the client
Qualification
Required
Medical Office Experience preferred with a strong understanding of medication and lab ordering
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience in troubleshooting
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Detail oriented
Self-motivated
Able to work with minimal supervision
Multi-tasker
Willing to execute projects to completion, finding alternatives as events/changes occur
Team member. Works well with other team members as peer and subordinate, fitting into culture of company
Preferred
Passion for problem-solving and customer service
Tech savvy, experience working in a tech-related field (a plus)
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to feedback
Eagerness to learn new technologies and systems
Experience working as a help desk technician or in a similar customer support role
Company
EVEXIAS Health Solutions
EVEXIAS Health Solutions provides therapy and medicine for brain fog, fatigue, and insomnia.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Mikals
Chief Operating Officer
Recent News
Company data provided by crunchbase