Apply on Employer Site

Abacus Group · 13 hours ago

Incident Response Project Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Abacus Group is seeking an Incident Response Project Manager who will lead external, client-facing projects within their Incident Response team. The role involves managing project deliverables, ensuring successful containment and recovery during incidents, and maintaining communication with clients and stakeholders.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Coordinates multiple, external technical projects from inception to completion:

Follows established core processes, project templates, and methodologies

Takes a lead in Professional Services stand-ups & meetings

Collaborates on project planning, project design, preparation of deliverables, timelining, and contingency planning

Understands SOW requirements and converts them into realistic, executable project plans

Manages the project resources to effectively execute on-time deliverables

Tracks and manages the project budget from the outset through successful completion

Tracks and oversees T&M project scope and related time entries, confirming their validity

Employs creative measures to keep project scope contained

Ensures QA standards are being met before project delivery

Outlines goals, strategy, and execution with Entara’s engineers:

Assists in the initial triage and establishment of access for project kick-off

Drives team’s development of project proposals and scope documentation

Leverages conflict management techniques to address disagreements

Assigns and aligns necessary resources, understanding resource requirements and capacity (perm or contracted) on projects, maximizing available resources and leveraging each engineer’s skill set effectively

Follows up with engineers on a weekly, daily, or (when necessary) hourly basis to understand the progress of their assigned work and to identify potential roadblocks

Monitors and summarizes progress of project(s) to stakeholders:

Entara Leadership

Finance

Client Contacts and IR Partners

Sets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectations

Leads the creation of PowerPoint presentations and project reports as required for large projects

Participates in incident response on-call rotation for incoming IR projects

Identifies and understands when it is necessary to escalate issues to higher-level resources

Addresses billing disputes, overruns, and customer service issues with meaningful resolutions, looping in additional Entara resources as necessary

Conducts post-mortems to outline lessons learned and improve internal processes

Becomes an active part of project teams solving technical or business roadblocks until a resolution is reached and the outcome is personally verified

Perseveres in making sound judgment calls when lacking one or more desired resources or data points

Challenges technical or business requirements ensuring that we deliver the right solution, at the right price, at the right time

Leverages and employs an understanding of intermediate to advanced systems configuration, management, and maintenance in areas including the following (this is a sample but not exhaustive listing of work areas and project tasks assigned to our IR-focused engineers):

Microsoft-related technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, Intune, 0365, Azure etc

Virtualization technologies: VMware and Microsoft Hyper V

Restore and reimage virtual servers from images and various backup solutions

Restore and rebuild ESX and Hyper-V hosts, domain controller, etc

Mount ISOs to virtual systems

Upload virtual templates to any hypervisor

Out of Band access to Physical systems

Leverage console access such as ILO and iDrac to establish remote connection to offline physical systems

Backup and disaster recovery solutions for both desktops and servers

Access solutions: VPN, Remote Desktop, Citrix, etc

Diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues

Security-enhancing solutions for systems and applications (including MFA and endpoint protection)

Maintains billable utilization targets

Ensures all mandatory reports are generated and updated daily

Meets or exceeds deadlines for all assigned projects

Keeps projects profitable while not skimping on quality

Leverages cost variance and schedule variance formulas to measure project success

Contributes to the team’s attainment of high customer satisfaction scores on project delivery

Records complete change details, time worked entries, and work notes in ServiceNow in real-time

Identifies opportunities for process improvement

Follows Entara’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders

Follows Entara’s Change Management Process to perform approved changes in client environments

Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis

Qualification

Incident ResponseMicrosoft TechnologiesVirtualization TechnologiesProject ManagementPMP CertificationClient CommunicationBudget ManagementProblem SolvingAttention to DetailTeam CollaborationAdaptability

Required

Four-year degree in a relevant field

Working towards or have already obtained PMP certification

At least 5 years of experience delivering IT waterfall projects

Experience with systems and virtualization with exposure to enterprise infrastructures

Superb writing skills and highly refined verbal communication skills

Ability to convey energy, confidence, and genuine interest over a call

Ability to translate to a C-Suite audience as seamlessly as talking tech with engineers

Professional emails that are grammatically pristine with the right pinch of personality

Adaptable working hours beyond traditional '9-to-5'

Open to travel when needed for client sites

Dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth

Benefits

Exposure to a diverse array of technologies.

Internal opportunities for career advancement.

Part of a team of experienced professionals that aim to deliver exceptional service

Competitive compensation.

Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.

Opportunities to further technical education through online courses.

Positive, friendly, and supportive office environment.

Company

Abacus Group

Abacus Group is a global IT and cybersecurity managed service provider offering a one-stop shop for financial services firms to manage all of their IT and security needs.

Founded in 2008

New York, US

501-1000 employees

http://www.abacusgroupllc.com

H1B Sponsorship

Abacus Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)