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Jobs via Dice · 8 hours ago

Engineer

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

Dice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Software Engineer - SRE to monitor applications and respond to incidents. The role involves troubleshooting issues, managing applications through automation, and collaborating with engineers to improve service deployment and operations.

Computer Software

Responsibilities

Troubleshoot and resolve issues in live production environments and implement strategies to eliminate them with minimal support

Manage applications through automation

Support and monitor new and existing services, platforms, and application stacks

Engage in improving the lifecycle of services deployment, operations, and refinement

Provide technical expertise during service impacting events

Collaborate with other engineers on code reviews, internal infrastructure improvements and process enhancements

Use scalability testing to measure, tune and optimize system performance

Participate in periodic 24x7 on-call duties

Being accountable for resolving the outage via workaround or permanent fix

Ensuring all administration and reports are maintained and up to date including contacts information technical diagrams post major incident reviews

Responsible for communicating with various stake holders & shipping IT Communication

Responsible for the effective implementation of the process Incident, Change and Problem Management and conducts the respective reporting procedure

Monitor the incidents to ensure that the Service Level Agreement is respected

Identify initiate schedule and conduct incident reviews

Ensure the closure of all resolved and end-user confirmed Incident records

Establish continuous process improvement cycles where the process performance activities roles and responsibilities policies procedures and supporting technology is reviewed and enhanced where applicable

Headed Proof-of-Concepts on Splunk implementation, splunk indexing and plugins, mentored and guided other team members on Understanding the use case of Splunk

Knowledge on Splunk Enterprise Deployments and enable continuous integration as part of configuration using (props.conf, Transforms.conf, Input.conf & Output.conf, Deployment.conf) management

Knowledge of log parsing, complex Splunk searches, including external table lookups, Splunk data flow, components, features, and product capability

Knowledge in setting up alerts and Monitoring recipes from the Machine generated data