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UNC Health · 18 hours ago

Quality Services Manager

Hendersonville, NC

Full-time

Onsite

Mid, Senior Level

3+ years exp

UNC Health is an inclusive organization dedicated to improving health and well-being in the communities they serve. The Quality Manager provides operational leadership for clinical quality functions, ensuring regulatory readiness and oversight of quality initiatives.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Provide consistent operational oversight of daily quality functions, including safety event reviews, core measure abstraction, sepsis bundle monitoring, and eCQM follow-up

Deliver structured coaching and prioritization for Quality Coordinators to ensure accuracy, professional development, and balanced workloads

Maintain regulatory readiness for CMS, DNV, and Leapfrog cycles through timely documentation, organized reporting, and proactive follow-up

Support clinical committees such as Falls, Sepsis, Stroke, and SSEC by ensuring continuity in data preparation, follow-ups, and action tracking

Enable sustainable workload distribution to allow the Director to focus on strategic initiatives, system alignment, harm-reduction priorities, and long-range improvement planning

Strengthen quality infrastructure by reducing reliance on a single leadership layer for both high-level strategy and daily operational tasks