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City of Houston · 10 hours ago

Customer Service Representative I

Houston, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The City of Houston is seeking a Customer Service Representative I to assist with utility billing and collections. This role involves researching and resolving customer inquiries, providing information on city programs, and performing data entry activities.

HospitalityNon Profit

Responsibilities

Researches, analyzes, and resolves standard customer concerns and inquiries via various forms of communication i.e. phone, email, site visits, etc

Provides information on City programs, rates and/or process changes, and guidelines

Educates the public on various initiatives and/or programs

Provides general information to customers on account balances, services, delinquent accounts and adjustments

May work with other departments and agencies to resolve billing inquiries

May verify new customer accounts with other companies

May collect and balance daily revenue from sale of permits, receipts or fees

Performs data entry activities to record information

May distribute forms to customers to complete for City services

May refer customers who require additional assistance to the appropriate agencies

May create work orders and project numbers

May contact other companies to release services on completed projects

May perform other departmental duties as assigned

Qualification

Customer service experienceAnalytical skillsProblem-solving skillsMicrosoft OfficeTyping skillsCall Center experienceCollections experienceUtility experienceCritical thinking