WeVision LLC ยท 9 hours ago
Incident Engineer
Irvine, CA
Full-time
Onsite
Entry, Mid Level
2+ years expWeVision LLC is seeking an Incident Engineer to work closely with Incident Managers and senior developers to mitigate incidents. The role involves troubleshooting, analyzing incidents, and expanding technical knowledge while working on significant projects.
AnalyticsArtificial Intelligence (AI)Big DataCloud Data ServicesCloud InfrastructureMobile AppsSoftware
Responsibilities
Work on three major projects as the incident engineer
1st tier responder, acknowledge quickly, analyze the incident, search the knowledgebase and be able to find out the accurate solutions to mitigate the issue independently
Dig deeper to find out the root cause for the incident and record down explicitly the results as well as learning tips for team sharing
Expand the knowledge set and continue to accumulate hands-on experience and work independently on the incidents without guidance
Communicate proactively with the incident manager and the senior dev engineer/team leads from the client side
Report thoroughly on the research results and escalate the incidents as needed
Be a self-starter and able to connect the dots on the various incidents to find out the unique patterns behind certain symptoms
Summarize the learning tips and be able document and share the knowledge with the global team
Keep learning from the runbooks, existing document, online videos/documents to accumulate and expand the knowledge set in order to continuously enhance the troubleshooting skills
Be able to present demos to the team on the learnings
Work on routine operational ticket tasks regarding cluster/machine maintenance, granting permissions on roles/resources, etc
Qualification
Required
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience
2 years of experience in tech support, service, software development, quality assurance, solution consulting or relevant software engineering projects
Preferred
Bachelor or Master's degree in Computer Science, Engineering, or equivalent practical experience
2 years of hands-on experience in complex projects in the software industry
Quick learner, self-sufficient in learning a broad array of topics in a short amount of time based on video trainings or documentations
Interested in diving into the technical fields utilizing extensive troubleshooting skills
Ability to work with multiple differing priorities in a fast-paced, constantly changing environment
Excellent communications, logical thinking and analytical skills
Multitasking acumen, resilient, and able to handle pressures
Uplifting, empathetic and a marvelous team player
Extraordinary English (Esp. reading and writing)
Growth-mindset and life-long learner
Craving for challenges and can work independently
Be flexible and adaptable to changes and new learnings
Experience working in one or more of: data streaming and processing, Kafka, ZooKeeper, Databricks, Database, Apache Spark, Linux, Command line/scripts (Bash, Python/Json), authentication/authorization, AWS infrastructure and web services, Snowflake, Airflow, Kubernetes, containers, or similar technical projects
Complex hands-on tech support or Dev/QA experience with strong troubleshooting skills
Familiarity with Github/Datadog/Grafana/Jira/Confluence/Google Doc
Company
WeVision LLC
We bring you the most innovative technologies and dedicated talents to implement your vision.
11-50 employees
H1B Sponsorship
WeVision LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase