Children & Families of Iowa · 9 hours ago
Chief Operations Officer (COO)
Des Moines,IA,US
Full-time
Onsite
Director/Executive
8+ years expChildren & Families of Iowa (CFI) is seeking a strategic, mission-driven Chief Operations Officer (COO) to lead agency operations, strengthen program excellence, and support leadership across the organization. The COO will play a critical role in advancing strategy, building infrastructure, and sustaining a collaborative, values-driven culture.
CharityChild CareChildrenCommunitiesHealth CareNon Profit
Responsibilities
Serve as a member of the agency’s senior management team, contributing to organizational planning, operations, financial stewardship, and administrative policy development in alignment with core values, philosophy, accreditation, and licensure standards
Support the governance role of the Board of Directors by providing relevant information through the CEO and/or Board Committee processes
Represent the agency in the community in areas of assignment, as determined by the CEO
Partner with the CEO to advance the strategic plan, enhance program delivery, implement key performance indicators, ensure contract compliance, and strengthen mission-driven outcomes
Provide executive oversight for all program operations, ensuring alignment with agency policies, QA/QI standards, accreditation, licensure, funding, and contractual requirements
Monitor and evaluate program effectiveness using qualitative and quantitative data
Analyze trends in populations served and community and system interfaces to identify challenges and opportunities
Ensure the timely and professional preparation of reports related to program operations, quality improvement, and fiscal management
Foster a positive, inclusive workplace culture and build strong relationships with staff, funders, and community stakeholders
In partnership with the Chief Human Resources Officer/VP of HR, ensure appropriate staffing aligned with job descriptions, personnel policies, accreditation/licensing requirements, and applicable laws
Lead and support the hiring, training, supervision, evaluation, and development of supervisory and clinical leaders
Address employee concerns, manage disciplinary processes, and resolve workplace issues with professionalism and fairness
Develop and implement long-term goals and accountability strategies for individuals and teams, including conducting difficult and constructive performance conversations
Collaborate with the CFO/VP of Finance to administer assigned operational areas within approved budgetary guidelines
Partner with the CFO/VP of Finance to ensure facilities effectively meet the needs of staff and clients within assigned programs
Provide consultation, education, and subject-matter expertise across assigned programs and agency-wide initiatives
Partner with the Chief Development Officer to support program-specific marketing, recruitment efforts, private grant applications, and fundraising activities as needed
Maintain professional, cooperative relationships that promote a positive and productive work environment
Actively support CFI’s mission, vision, and values while advancing organizational goals and policies
Build and sustain productive relationships with community partners, referral sources, and stakeholders
Uphold the agency’s code of ethics and demonstrate respect for cultural, ethnic, and individual diversity
Maintain regular and dependable attendance as an essential function of the role
Qualification
Required
Bachelor's degree in Human Services or a closely related field required
Significant leadership experience (typically 8+ years)
Professional-level clinical and supervisory leadership experience
Proven ability to lead teams at both supervisory and executive levels
Strong verbal, written, and leadership communication skills
Ability to interpret professional, technical, and regulatory information and communicate it clearly
Strong analytical, reasoning, and problem-solving skills
Comfort with basic quantitative analysis and performance metrics
Ability to perform standard office-based physical tasks, including occasional lifting (up to 10 lbs.)
Completion of required background checks and mandatory child abuse reporting training
Ability to provide own transportation
Preferred
Master's degree preferred
Company
Children & Families of Iowa
Children & Families of Iowa is a non profit organisatiion.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Janice Lane
Chief Executive Officer
Trent Bildstein
Chief Financial Officer
Recent News
2025-01-31
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