VAST Data · 20 hours ago
Technical Support Training Manager
NC, Raleigh, US
Full-time
Hybrid
Mid, Senior LevelVAST Data is seeking a highly motivated and experienced Customer Success Training Manager to join their Enablement team. This role focuses on building, delivering, and maintaining training content for the Customer Success team, ensuring that team members have the necessary skills and tools to enhance customer adoption and satisfaction.
Artificial Intelligence (AI)DatabaseSoftware
Responsibilities
Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)
Analyze performance data and recommend improvements to drive measurable business outcomes
Qualification
Required
Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills
Knowledge of data storage technologies, such as SAN, NAS, DAS, and cloud storage
Proficient in bash scripting is required; must be familiar with at least one additional programming language
Must have hands-on lab and hardware management experience
Willingness to travel up to 30%
Company
VAST Data
VAST Data offers a unified data platform that integrates storage, database, and compute capabilities into a single software platform.
Founded in 2016
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
FidelityTiger Global ManagementN47
2023-12-05Series E· $118M
2021-05-04Series D· $83M
2021-03-01Series Unknown
Leadership Team
Renen Hallak
Founder & CEO
Shachar Fienblit
Chief R&D Officer and Co-Founder
Recent News
Norwest
2025-12-29
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2025-12-18
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